At a Glance
- Tasks: Lead agency operations, streamline processes, and ensure seamless client experiences.
- Company: Join Seen Connects, a dynamic influencer marketing agency in Shoreditch.
- Benefits: Enjoy hybrid working, competitive salary, wellness days, and summer Fridays.
- Other info: Inclusive culture with regular team socials and career growth opportunities.
- Why this job: Shape the future of a growing agency and make a real impact.
- Qualifications: Experience in scaling operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Contract Type: Permanent
Location: Shoreditch, London
Reporting into: MD
Line managing: n/a
Hybrid/ Remote: WFH Monday & Friday. In the office Tuesday-Thursday
Salary: Flexible dependent on experience, we will discuss at interview stage
About us
Seen Connects is a leading influencer marketing agency established in 2016 and driven by a purpose to create cultural relevance and meaningful impact for our clients, through the power of human connection. The primary services we offer are brand and social strategy, organic influencer campaigns, influencer-led paid social and social media management. We are part of Captivate Group and within this we have three sister agencies; Seen Presents, Seen Studios and Stir.
About the role
We’re hiring an Operations Director to run the engine of the agency, so that our MD and Client Services Director can focus on growth, leadership and client advocacy. Over the past year, we’ve experienced significant growth and it’s critical that we are continually improving our operations as we continue to scale. This role owns everything that turns strategy and ambition into consistent, profitable, scalable delivery, across people, process, systems and numbers. This is a senior, trusted role with significant autonomy and influence, and an amazing opportunity to shape the future of the agency.
What You’ll Own
- Agency Operations
- Own the day to day operational running of the agency
- Remove friction, inefficiency and bottlenecks across teams, fixing what isn’t working
- Create, document and embed clear agency wide processes
- Ensure clients get a consistent, standardised and seamless experience that is distinctive to Seen Connects.
- Ensure the business is operationally ready to scale in a sustainable way
- Capacity, Resourcing & Profitability
- Own forward facing capacity planning across all teams to ensure that we always have the right people, in the right place, at the right time
- Anticipate resourcing pinch points before they happen
- Oversee freelancer usage, onboarding and spend tracking
- Improve utilisation
- Protect margins
- Drive smart commercials
- Systems, Tools & Tech
- Work with the MD and finance to curate the best tech stack for the agency as we scale, and rationalise tools and subscriptions so they are fewer, better and properly used
- Own operational systems across resourcing, delivery, time tracking and reporting
- Support with the increased implementation of AI and automation (working alongside external consultants), ensuring adoption and usefulness
- Governance & Risk
- Oversee operational risk, GDPR and data handling
- Ensure contracts, processes and controls protect the agency as we scale
- Keep the business tight, compliant and well-run without slowing it down
We’re Looking For Someone Who:
- Has led operations in an agency that has scaled from under 50 people to 100+ people
- Is comfortable being the only ops leader currently in the agency and therefore both hands-on but also strategic
- Is commercially sharp and understands how delivery decisions impact net profit
- Can influence senior stakeholders with clarity and conviction
- Enjoys building structure in complex, fast moving environments
- Experience in influencer or social marketing is helpful but not essential as we can provide thorough training on this. What really matters is operational judgement, commercial instinct and leadership presence.
The Interview Process:
- If you are shortlisted, we will invite you to join a 30 minute virtual call for us to get to know you better and for us to tell you more about the role and agency, and answer any initial questions.
- If we think you'd be a great fit, we will then invite you to do a task relevant to the role you've applied for, which we wouldn't expect to take more than one hour. A final decision will be made following this.
Benefits:
- Salary reflective of your experience and in line with internal benchmarks
- Hybrid working, working from our Shoreditch HQ on Tuesdays, Wednesdays and Thursdays and from home on Mondays and Fridays.
- Core Hours of 10:00 - 17:00 with the flexibility to start anytime between 08:00 - 10:00 and finish between 17:00 - 19:00.
- Summer Fridays - a 3pm finish on Fridays in July and August
- 24 days of annual leave, increasing to 25 after one year and 26 after two years of service
- 3 personal days a year which are days that you can take to give yourself a break and support your wellness and mental health.
- A £100 voucher to spend on something to support your wellbeing
- Work from anywhere for up to one month each year, as long as you can work on UK timezones and have a strong internet connection
- Snacks and drinks in the office, and free lunch provided when we have lunch and learns
- Vouchers for Above and Beyond Award winners in our monthly company meeting, and a chance to make your wishes come true with a £1000 prize going to a randomly selected winner in our lottery of wishes each quarter that we hit our targets
- Private healthcare cover and life insurance
- Cycle to work scheme and annual season ticket loan available
- Regular team and company socials
At Connects we are committed to providing an inclusive environment where everyone feels seen, heard and celebrated. We welcome applications from everyone. If you are invited to an interview, please let us know if there are any reasonable adjustments we can make to best accommodate your needs.
Operations Director in London employer: SEEN Connects
Seen Connects is an exceptional employer, offering a dynamic work culture in the heart of Shoreditch, London, where creativity and innovation thrive. With a strong commitment to employee well-being, we provide flexible hybrid working arrangements, generous annual leave, and unique benefits like Summer Fridays and personal wellness days, ensuring our team members feel valued and supported. As we continue to grow, we prioritise professional development and offer significant autonomy in shaping the agency's future, making this an ideal opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Seen Connects thoroughly, understand their operations, and think about how your experience aligns with their needs. Be ready to discuss how you can help them scale and improve efficiency.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully led operations in a growing agency. Highlight your ability to influence stakeholders and drive smart commercial decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Seen Connects.
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Director role. Highlight your experience in scaling operations and how you've tackled inefficiencies in previous roles. We want to see how you can bring that expertise to Seen Connects!
Showcase Your Leadership Skills:In your application, don’t shy away from sharing examples of how you've influenced senior stakeholders and led teams. We’re looking for someone who can take charge and drive operational excellence, so let us know how you’ve done this before!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and how they relate to the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at SEEN Connects
✨Know the Agency Inside Out
Before your interview, take some time to research Seen Connects thoroughly. Understand their services, recent campaigns, and their approach to influencer marketing. This will not only help you answer questions more effectively but also show your genuine interest in the agency.
✨Prepare for Operational Challenges
Given the role's focus on improving operations, think about specific examples from your past experience where you've successfully tackled operational inefficiencies. Be ready to discuss how you would apply those strategies at Seen Connects to enhance their processes.
✨Showcase Your Leadership Style
As an Operations Director, your leadership presence is crucial. Prepare to share your leadership philosophy and how you've influenced teams in previous roles. Highlight your ability to balance hands-on management with strategic oversight, especially in fast-paced environments.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the agency's future growth plans, the challenges they foresee in scaling operations, or how they envision the role evolving. This demonstrates your forward-thinking mindset and genuine interest in contributing to their success.
