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For Companies At a Glance
- Tasks: Welcome guests, assist with queries, and handle customer complaints at a beautiful resort.
- Company: Join the vibrant team at Keswick Reach Lodge Retreat in Cockermouth.
- Benefits: Enjoy competitive pay, enhanced holidays, and discounts on meals and activities.
- Why this job: Be the friendly face of the resort and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Part-time role with flexible hours and great career development opportunities.
Overview
The successful Receptionist will meet and greet resort guests, assist guests with queries, advise on the local area, issue accommodation keys and information, advise guests on events within the resort, handle telephone calls, deal with customer complaints, and ensure accurate cash handling. Excellent customer service and strong communication skills are essential. A driving licence and the ability to drive is advantageous to get to and from the retreat.
Responsibilities
- Meet and greet resort guests
- Assist guests with queries
- Advise on the local area
- Issue accommodation keys and information
- Advise guests on events within the resort
- Handle telephone calls
- Deal with customer complaints
- Accurate cash handling
Requirements
- Right to live and work in the UK
- Excellent customer service and strong communication skills
- A driving licence and the ability to drive (advantageous)
About Darwin Escapes / The Role
We are looking for a Receptionist to join our team at Keswick Reach Lodge Retreat in Cockermouth, Cumbria. This is a permanent, part-time position working 16 hours across Monday and Friday, including weekends and bank holidays. Hourly rate of £12.21.
Darwin Escapes has 18 amazing destinations across the United Kingdom, each with its own unique offering. We offer roles in food and beverage, grounds, maintenance, housekeeping, entertainment or management. Darwin Escapes has 18 locations across the country.
Benefits
- Competitive rate of pay
- Enhanced holiday entitlement (option to cash in a number of holidays per year)
- Discounted staff breaks at our resorts across the UK
- Free use of Darwin Escapes resort facilities including some gyms and swimming pools
- Discounts on meals and spa treatments
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Receptionist employer: SeeMeHired
Contact Detail:
SeeMeHired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the resort inside out! Familiarise yourself with the local area and events so you can impress guests with your knowledge. This will show that you're not just a pretty face but someone who genuinely cares about their experience.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to handle different guest scenarios, from welcoming them to dealing with complaints. The more comfortable you are, the better you'll shine during interviews.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples from past experiences where you went above and beyond for a customer. We want to hear those stories that highlight your ability to handle queries and complaints like a pro.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Keswick Reach Lodge Retreat. Let’s get you in for an interview!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Receptionist, you'll be the face of our resort, so make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help guests in the past!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're the perfect fit for this role.
Tailor Your Application: Make sure to customise your application to match the job description. Mention specific responsibilities like handling queries and complaints, as this shows us you understand what the role entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SeeMeHired
✨Know the Resort Inside Out
Before your interview, make sure to research the resort thoroughly. Familiarise yourself with the local area, events, and facilities. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you handled queries or complaints effectively. This will demonstrate your ability to meet the expectations of the role.
✨Practice Your Communication Skills
As a Receptionist, strong communication is key. Practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unhappy guest. Prepare your responses by thinking through how you would handle such scenarios, focusing on maintaining professionalism and empathy.
