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For Companies At a Glance
- Tasks: Deliver top-notch customer care while supporting MOTs and vehicle repairs.
- Company: Join In"N"Out Autocentres, a trusted name in vehicle servicing.
- Benefits: Enjoy perks like a pension scheme, employee discounts, and performance bonuses.
- Why this job: Make a real difference in customer satisfaction and vehicle safety.
- Qualifications: Must have 2 years of automotive service experience and a valid MOT licence.
- Other info: Be part of a growing team with a commitment to excellence and customer trust.
The predicted salary is between 25000 - 42000 £ per year.
Overview
Our customers are at the heart of everything we do; we constantly strive to exceed our customers\’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity. Alongside your relevant qualifications we are looking for team members who are flexible, have great communication and customer service skills and are committed to our ethos of providing quality service, transparent pricing and above all convenience to our rapidly growing customer base.
Responsibilities
- Automotive service & MOT: 2 years (minimum) (from the qualifications section)
- Full Driving Licence
- Level 3 Light Vehicle Maintenance & Repair
- Class 4/7 MOT licence
About Us
In\\\’N\\\’Out Autocentres are experts in vehicle servicing, MOTs & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader. IN\\\’n\\\’OUT Autocentres are experts in vehicle servicing, MOTs & repairs. We were established in 2008 and now have 30 autocentres nationwide.
Servicing Made Simple. We provide you with fixed prices, clear explanations, and great service, underpinned by our 100% customer satisfaction promise and the goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service: The IN\\\’n\\\’OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey. Manufacturer approved parts: We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle\\\’s manufacturer warranty status. Trained and Qualified Technicians: All our workshop technicians are trained to the highest standards, many from big brand main dealers. We are a Which? Trusted Trader and are regularly audited by Which? to ensure openness and honesty with customers. We provide a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?.
Wi-Fi, Coffee, Comfortable Sofas: Our client waiting lounges feature high-speed Wi-Fi, free beverages, child\\\’s play area and baby change facilities. All designed for you to be comfortable and able to catch up on work or entertainment while you wait. 75% Repeat Customers: IN\\\’n\\\’OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provides you with the best recommendations and advice to ensure your safety and the correct optimum running of your vehicle.
We can offer a competitive base salary with performance-related bonuses and incentives. You\\\’ll also enjoy colleague discount as well as other benefits such as free life assurance, an Employee Assistance Programme and access to a range of discounts on everyday goods, products and services.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Bonus scheme
- Performance bonus
- Quarterly bonus
What you will need
The description above includes expectations on customer focus, service quality, and qualifications listed in the responsibilities and benefits sections. Please refer to the specific bullet points for the required qualifications.
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MOT Tester/Technician employer: SeeMeHired
Contact Detail:
SeeMeHired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MOT Tester/Technician
✨Tip Number 1
Get to know the company! Research In"N"Out Autocentres and understand their values. This way, when you chat with them, you can show how your customer care skills align perfectly with their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining MOTs and repairs to customers, make sure you can break down complex info into simple terms. Role-play with a mate if you need to!
✨Tip Number 3
Be ready to share examples! Think of times when you've gone above and beyond for customers. These stories will help you demonstrate your commitment to quality service during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace MOT Tester/Technician
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond to help customers in the past – it’ll really make you stand out!
Be Clear and Concise: We love a straightforward approach! Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and qualifications without fluff – we want to know what makes you the perfect fit for the MOT Tester/Technician role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention specific skills and experiences that align with what we’re looking for, like your automotive service experience and customer relations skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at SeeMeHired
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around MOT regulations and vehicle maintenance. Being able to discuss specific examples from your experience will show that you’re not just familiar with the theory but can apply it in practice.
✨Customer Care is Key
Since customer relations are vital for this role, think of examples where you've gone above and beyond for a customer. Be ready to explain how you build trust and integrity in your relationships, as this will resonate well with the interviewers.
✨Be Transparent
Familiarise yourself with the importance of transparent pricing and communication. Prepare to discuss how you would handle situations where additional work is needed, ensuring you get customer authorisation before proceeding.
✨Show Your Commitment
Demonstrate your dedication to providing excellent service. Share stories that highlight your commitment to getting customers back on the road quickly and safely, as this aligns perfectly with the company’s values.
