Medical Case Manager in Esher

About Healix

Healix is dedicated to helping people in difficult situations—whether that’s a cancer diagnosis, medical assistance while far from home, or support during conflict or natural disaster. We talk to them, support them, and ensure they get the help they need, pulling them out and bringing them home when necessary. We work with governments, broadcasters, NGOs, international corporations, major insurers and more, adapting our services to each client’s unique needs while nurturing a friendly, dynamic company culture that attracts diverse talent with world‑class skills.

Role Overview

We are recruiting an experienced nurse to join our Government team as a Medical Case Manager. This UK office‑based position offers an exceptional chance to transition from clinical practice to a role that continues to apply your nursing expertise while maintaining patient contact through telephone and technology. Key benefits include flexible day shift patterns, Healix Academy support for personal development and qualifications (e.g. ILM5 management, leadership, clinical pathway streamlining, risk management), repatriation flight work, and company benefits such as pension, EAP, life insurance and wellbeing.

Responsibilities

• Conduct routine medical case management activities focused on patient well‑being and satisfaction.
• Offer medical advice and recommendations to patients and clients through direct communication channels, regardless of geographical location.
• Liaise with international medical professionals to obtain crucial medical information, coordinate treatment, and make recommendations for care changes or upgrades.
• Assess and evaluate medical reports and write referrals to ensure appropriate action is taken to support patients with acute care needs and to help their employer/insurer fulfil their duty of care.
• Evaluate medical standards of care at the patient’s location against international standards and advise on fitness to fly.
• Conduct pre‑travel screening assessments and provide pre‑travel overseas medical planning advice.
• Work collaboratively within own competency to advise non‑medical staff and consult with in‑house doctors to develop a clear, safe medical plan for patients.
• Arrange medical evacuations and repatriations via commercial carriers with medical escorts or by air ambulance.
• Occasionally serve as a medical escort on international repatriations.
• Participate in internal quality‑improvement projects.

Qualifications

• Registered General Nurse with a current NMC PIN.
• Prior experience in clinical case management is advantageous.
• Exceptional telephone etiquette and technical proficiency (MS Word, Excel, PowerPoint, databases).
• Experience in one or more of the following areas: Primary Care / General Medical / Surgical Nursing—adult and/or paediatric.
• Demonstrated ability to identify critical medical issues and promptly escalates them for appropriate case management.
• Excels under pressure within a fast‑paced environment, displaying adaptability and empathy.
• Effective written and spoken English communication skills.
• Proficiency in additional language(s) is advantageous.
• Strong teamwork skills in a professional business environment, with the ability to create clear short‑ and long‑term plans for patients.
• Minimum of 3 years recent clinical experience at Band 5 or above, with a current NMC PIN.
• Basic IT skills with excellent written and verbal communication abilities.
• Capability to work independently to plan and manage caseload.

Desired Criteria

• Experience working within a government, military, overseas environment, medical insurance, assistance sector, or repatriation experience.

Benefits

• Office‑based work with patient contact via telephone and technology.
• Flexible day shift patterns.
• Healix Academy support for personal development and qualifications (ILM5 management, leadership, clinical pathway streamlining, risk management).
• Repatriation flight work opportunities.
• Company benefits: salary‑linked pension, Employee Assistance Programme (EAP), life insurance, wellbeing initiatives.

Career Development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to grow whilst working on challenging projects in a rewarding, supportive environment. We invest in continuous development, offering ongoing training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Equal Opportunity Statement: We are an Equal Opportunity Employer. All qualified applicants, regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, will be considered for employment. Any unlawful discrimination is prohibited.