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- Tasks: Lead and motivate a team while managing quick fit operations and ensuring customer satisfaction.
- Company: Join a trusted automotive service provider with a commitment to quality and customer care.
- Benefits: Enjoy competitive pay, employee discounts, a pension scheme, and a cycle-to-work programme.
- Why this job: Make a real impact in a dynamic environment focused on customer satisfaction and team success.
- Qualifications: Experience as a Level 3 Technician or MOT Tester is preferred.
- Other info: Work in a supportive atmosphere with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Our Assistant Managers, alongside our Centre Managers, are key to providing effective management and leadership of our quick fit operations, driving profitability, maximising productivity and coaching and motivating the centre team. Ideally previously qualified as a Level 3 Technician and/or MOT Tester, you will need to have previous hands-on experience as you will be dividing your time between the workshop, working alongside the team, and assisting the Centre Manager with daily sales and customer service.
Our customers are at the heart of everything we do; we constantly strive to exceed our customers' expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.
Responsibilities- Automotive service: 3 years (preferred)
IN’n’OUT Autocentres are experts in vehicle servicing, MOT’s & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
The IN’n’OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicle's manufacturer warranty status.
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with our customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Our client waiting lounges feature high-speed Wi-Fi, free beverages, child’s play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
IN’n’OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction. We will never carry out any additional work unless authorised. Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
What you will need- Full Driving Licence (required)
Company pension, Cycle to work scheme, Employee discount, Free parking, Life insurance, On-site parking, Referral programme, Supplemental pay types: Bonus scheme, Performance bonus.
Assistant Manager in Basildon employer: SeeMeHired
Contact Detail:
SeeMeHired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Basildon
✨Tip Number 1
Get to know the company inside out! Research IN'n'OUT Autocentres, their values, and what makes them a trusted trader. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Assistant Manager role.
✨Tip Number 3
Show off your customer service skills! Since customer satisfaction is key for IN'n'OUT, prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate that you align with their commitment to exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Assistant Manager in Basildon
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you care about customer satisfaction. Share examples of how you've gone the extra mile to delight customers in your previous roles. We love candidates who put customers at the heart of everything they do!
Highlight Relevant Experience: Make sure to detail your hands-on experience in automotive service, especially if you've worked as a Level 3 Technician or MOT Tester. We want to see how your background aligns with our quick fit operations and how you can contribute to our team's success.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon that might confuse us. We appreciate candidates who can communicate effectively, just like we do with our customers!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at IN’n’OUT Autocentres!
How to prepare for a job interview at SeeMeHired
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially if you've got Level 3 Technician or MOT Tester qualifications. Be ready to discuss your hands-on experience and how it relates to the role of Assistant Manager. This will show that you're not just a paper tiger but someone who can actually get their hands dirty.
✨Customer Care is Key
Since customer satisfaction is at the heart of what they do, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you’ve built long-term relationships based on trust and integrity. This will demonstrate that you understand the importance of exceptional customer care.
✨Team Player Vibes
As an Assistant Manager, you'll be working closely with the team. Be ready to talk about your leadership style and how you motivate others. Share stories about how you've coached or supported your colleagues in previous roles, as this will highlight your ability to drive productivity and profitability.
✨Show Enthusiasm for the Brand
Do some homework on In'N'Out Autocentres and their commitment to quality service. Mention their status as a Which? Trusted Trader and how that aligns with your own values. Showing genuine enthusiasm for the company and its mission can set you apart from other candidates.
