Shop Manager Portland Road Children's Store | FT 37.5hrs in Worthing

Shop Manager Portland Road Children's Store | FT 37.5hrs

An exciting opportunity has opened up to manage our Portland Street Children's Store.

• Do you have a considerable amount of recent retail management experience in a fast‑paced environment?

• Have you worked with Children previously in or out of a retail setting?

• Are you an excellent communicator who can deliver high class customer service while leading and inspiring a team and positive environment?

• Do you understand toy trends?

Are you ready to take your retail management skills to the next level and make a real impact - in this all encompassing role of our beloved children's store. We are seeking an experienced and motivated Store Manager with a passion for children's retail, toys, and making a real difference in the community. This is an exciting chance leading the full operation, shaping its culture, and becoming the welcoming face of a well loved Guild Care store.

Why Join Guild Care?

At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.

We offer competitive salary and benefits including:

• Annual Wellbeing Day off

• Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)

• Cycle to Work scheme

• Free Specsavers eye care vouchers

• Option to buy and sell annual leave

• Health cash plan (silver and gold)

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.

#INDK

About the role

As Store Manager, you will oversee the smooth and effective running of one of our children's store. You will deliver an exceptional customer experience, ensure excellent standards of children's merchandising and stock management, and lead a dedicated diverse team of staff and volunteers.

This is a hands‑on, fast‑paced role where creativity, strong leadership and high standards are essential. You will motivate your team making it a positive, inclusive and fun environment for them to work in. You will maintain an engaging shopping environment, maximise sales, and help raise awareness of Guild Care’s work supporting people in the Worthing community.

You will have experience of working with children previously and an understanding of how to manage a children's store, toy trends and what's eye‑catching to them. You will immediately be engaging with the children and adults that come in to the store.

Key Responsibilities

• Lead the day-to-day operation of the shop.

• Manage and process stock, including deliveries and donations.

• Ensure outstanding visual merchandising and high standards of cleanliness.

• Rotate and manage stock in line with Area Manager guidance.

• Maintain safe, secure procedures for stock, cash handling, banking and tills.

• Work to agreed income, sales, and expense budgets.

• Plan and deliver in‑store promotions, special events and community engagement activities (including some out‑of‑hours work).

• Ensure full compliance with health & safety and trading standards.

• Deliver exceptional customer service at all times.

• Essential Skills & Experience

• Significant experience working with children and in a children's retail environment

• Good eye for detail and toy trends.

• Excellent communication skills.

• Ability to take responsibility, use initiative and work independently.

• Good literacy and numeracy skills.

• Outstanding customer service approach.

• Strong organisational and planning ability.

• Experience working to budgets and targets (including forecasting, reporting and reviewing).

• Confident IT and administrative skills.

• Flexible and adaptable attitude.

• Ability to undertake reasonable lifting duties.

• Ability to provide a satisfactory DBS check.

Guild Care are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. If you’re passionate about making a difference and share our values, we’d love to hear from you.

About the company

We are Worthing’s leading and most established social care charity, supporting people to live well, enjoy life and love every day.

Required Criteria

• Experience working with children in some capacity
• Proven retail or store management experience with a track record of hitting sales targets.
• Excellent customer service and communication skills.
• IT-savvy, flexible, and ready to roll up your sleeves.
• A can‑do attitude and the ability to work independently.

Desired Criteria

• Strong organisational and planning skills.
• Retail experience with children's wear and toys.
• Knowledge of toy trends.

Skills you'll need

• Managing Teams
• Cash Management
• Microsoft Office Suite
• Exceptional Customer Service Skills
• Time Management/Organisational skills