Registered Manager

Registered Manager

What we do

Crystal Care Solutions are a specialist, independent social care organisation who operate a number of residential and supported living units across the region. Established in 2007 we pride ourselves in providing in making an outstanding contribution to the children and young people we care for which is highlighted with 100% of our Residential Homes being rated Good or Outstanding with Ofsted.Our aim is to transform the lives of looked-after children.

An exciting opportunity has arisen to join the Crystal Care Solutions team as a Registered Manager within a 3 bed Specialist Therapeutic Home.

As a Registered Manager you will have the opportunity to make a real difference in the lives of children and young people, you won’t find a more rewarding career.

The successful candidate will be working Monday - Friday 9am until 5pm however you may be required to work additional hours as required by the needs of the business and the young people we care for.

Benefits

Crystal Care Solutions is a company committed to its employees. In addition to a competitive salary with additional sleep-in payments, we offer many additional benefits to our employees:

Pension Auto-enrolment scheme

'Pay Care Scheme' funded by Crystal Care Solutions which gives you cash back for medical costs

Employee Assistance Programme which includes a telephone advice line available 24/7 365 days a year

Engage platform including discounts or free offers on hundreds of well-known high street and online brands

6.6 weeks annual leave plus an annual leave Service Award each year, up to a total of 1 extra weeks’ holiday after 5 years

Support for your continued professional development such as funding for Level 5 in Leadership and Management, including fast tracked level 5 funded by the organisation

Refer a Friend Scheme bonus for you and the friend you’ve recommended for a role

DBS check paid for, and reimbursement of the cost for the update service each year

Reimbursement of your Social Care Wales registration costs each year

Enhanced maternity, paternity, adoption, shared parental package

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What we need

We want to hear from caring, enthusiastic and dedicated individuals with a can-do approach who really care about the lives of young people. You’ll enjoy working with children and young people, supporting your team to achieve positive outcomes. You’ll create a safe, caring and supportive place to live for children and young people.

If you have managerial experience within Residential Childcare, this could be the perfect role for you.

Essential Job Requirements

Provide a safe environment for the young people in our care

Good communication skills with the ability to develop positive relationships with young people, colleagues and professionals

Be a good team player to provide a high level of care and achieve positive outcomes

Encourage the young people to be motivated and take part in activities, education and extracurricular activities

Experience of and ability to lead staff teams to provide a high level of care within a residential childcare setting

Have a knowledge of child development and appreciation of the needs of children and young people

Have attention to detail ensuring correct information is recorded in all paperwork, keeping this up to date and organized for the managers review

Be able to adapt working practice to the ethos of the home

Have resilience, motivation and determination

Can adapt to challenging and changing situations

Be inclusive to all children & young people

Diploma Level 3 qualified in Children and Young Person’s Workforce or equivalent - Wales

Have 3 years’ work experience working with Children and Young People within a residential environment including 2 years at senior level

Experience of Inspections and the below legislation which form Regulations for Children's Registered homes in Wales

• Knowledge of Social Services and Wellbeing Act (Wales) 2014

• Strong knowledge of Regulation and Inspection of Social Care (Wales) Act 2016, also referred to as ‘RISCA ’

• Understanding of the Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017

• Experience of working under Code of Professional Practice - Social Care Wales,

Experience of attending professionals meetings and working contributively with the professional network

Experience of attending formal meetings and preparing formal reports

Up to date knowledge of the current legislation governing the sector

Have an understanding and can demonstrate confidentiality

Physical activities with the children and young people

Demonstrate a commitment to personal development and acquisition of professional skills and further qualifications

Be flexible and able to undertake shift work including weekends and sleep-ins.

Ability to participate in ‘On-Call-Manager’ Rota and take calls out of hours.

Safe holding and physical intervention

Be confident in using Microsoft Office including Outlook, Excel and Word

Apply for enhanced DBS disclosure and if applicable, overseas criminal records checks

Full UK driving licence.

Desirable Attributes

Level 5 Leadership & Management qualification or Level 4 Registered Manager Award, or equivalent

Understanding of attachment and trauma in relation to young people

Experience in a therapeutic setting

Proven Ofsted inspection history

Proven success in development of teams and individuals

Child and Adult Protections Statement

Crystal Care Solutions believe it is the responsibility of all staff at Crystal Care Solutions to ensure that the Health, Safety and Wellbeing of all Children, Young People and Young Adults is treated with upmost seriousness. Child and Adult Protection and Safeguarding are fundamental in reducing the risks to young people and allowing young people to live in a home that is free from fear or judgement.

Crystal Care Solutions has an in-depth policy that clearly demonstrates the responsibilities you need to undertake to comply with the organisation’s Safeguarding procedures which is provided to all staff during the recruitment process. This ensures all staff are aware of what is classed as abuse, how to support young people, who to tell and how to record a disclosure.

Successful applicants will be required to apply for enhanced DBS disclosure. Crystal Care Solutions is an equal opportunities employer and promotes Equal Opportunities in employment. As a company we oppose any form of unlawful discrimination. You are expected to comply with Crystal Care Solutions policy on Equal Opportunity to ensure that your work practice and actions re-enforce this at all times.

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About the role

The post holder will be responsible for managing all aspects of running the Home. Ensure that Children and Young People have their needs met and the home meets the standards set out in the Statement of Purpose. Establish and maintain a competent, motivated and confident staffing team and to offer leadership, managerial direction, guidance and support to subordinates. Monitor the home’s equipment, appliances, and grounds and ensure they are effectively maintained in accordance with health and safety requirements. Actively strive to achieve the best outcomes for the Children and Young People, and achieve a positive Ofsted inspection of ‘Good’ or above. The post holder will be the ‘Registered Manager’ for the home and fulfil requirements and obligations set out in the Children’s Homes Regulations and Quality Standards for Children’s Homes 2015/Regulation and Inspection of Social Care (Wales) Act 2016.

About the company

Established in 2007, Crystal Care Solutions has built a strong reputation as a trusted, values-led care provider, dedicated to delivering high-quality residential services for children and young people with complex needs. Since its inception, the organisation has expanded to 17 homes across three specialist service areas: Emotional and Behavioural Difficulties (EBD), Specialist Therapeutic Care, and Supported Accommodation, operating across the North West, West Midlands, and North Wales.

Required Criteria

• Managerial experience and ability to lead staff teams within a residential childcare setting.
• Good communication skills and ability to develop positive relationships with young people, colleagues, and professionals.
• Attention to detail for accurate and organized record-keeping.
• Possess resilience, motivation, and determination.
• Ability to adapt to challenging and changing situations.
• Commitment to inclusivity for all children and young people.
• Hold a Diploma Level 3 qualification in Children and Young Person’s Workforce or equivalent.
• Have 3 years’ work experience with Children and Young People in a residential environment, including 2 years at a senior level.
• Experience with Ofsted Inspections.
• Experience attending professionals meetings and collaborating with professional networks.
• Experience attending formal meetings and preparing formal reports.
• Strong knowledge of the Children’s Homes Regulations 2015, including Standards for residential children’s homes.
• Commitment to personal development and acquisition of professional skills and further qualifications.
• Ability to participate in an ‘On-Call-Manager’ Rota and take calls out of hours.

Desired Criteria

• Hold a Level 5 Leadership & Management qualification or Level 4 Registered Manager Award, or equivalent.
• Understanding of attachment and trauma in relation to young people.
• Experience in a therapeutic setting.
• Proven positive Ofsted inspection history.
• Proven success in the development of teams and individuals.

Skills you'll need

• Managing Teams
• Regulatory Compliance
• Risk Management
• Coaching and Mentoring
• Attention to detail
• Teamwork
• Leadership
• Communication
• Empathy
• Organisational skills