Parts Advisor

Parts Advisor

Parts Advisor

Join an Award-Winning Team at Mervyn Stewart Belfast

At Mervyn Stewart, we are proud of our reputation for excellence, innovation, and exceptional customer service. As one of Northern Ireland's leading automotive retailer groups, we continue to grow and invest in our people, creating exciting career opportunities across our business.

We are currently looking for an enthusiastic, customer-focused Parts Advisor to join our successful Aftersales Team at Mervyn Stewart Belfast.

This is an excellent opportunity for a motivated individual who enjoys working in a fast-paced environment and wants to build a rewarding career within the motor industry. As a Parts Advisor, you will play a vital role in the efficient operation of our Parts Department, supporting both our workshop and retail customers while helping to drive department performance and customer satisfaction.

At Mervyn Stewart, we believe every customer interaction matters. We strive to exceed expectations at every opportunity, and our Parts Advisors are central to delivering the outstanding service experience for which we are known.

Strong communication, teamwork, and attention to detail are essential in this role. You will work closely with technicians, suppliers, and customers, building trusted relationships while ensuring the right parts are available at the right time.

About the role

About the Role

Key Responsibilities

• Deliver exceptional customer service in a professional, courteous, and knowledgeable manner.
• Ensure all customer transactions are completed accurately and in line with company policies and procedures.
• Provide a trusted and efficient service that enhances the customer experience and encourages repeat business.
• Process goods inwards, receipt stock accurately, and issue parts efficiently to workshop jobs.
• Accurately identify, source, and price parts using manufacturer systems and electronic vehicle health checks.
• Support workshop productivity by ensuring technicians receive required parts promptly and efficiently.
• Order parts quickly and cost-effectively, balancing customer needs with business efficiency.
• Manage the return of warranty parts in accordance with manufacturer guidelines.
• Ensure all parts are stored, labelled, and located correctly to manufacturer and company standards.
• Verify all deliveries against orders, recording discrepancies and ensuring stock is correctly allocated and stored.
• Contribute to the achievement of departmental objectives, sales targets, and customer satisfaction goals.

What We're Looking For

We are seeking someone who:

• Has excellent communication and interpersonal skills.
• Is organised, accurate, and highly attentive to detail.
• Thrives in a team environment while being able to work independently.
• Demonstrates a passion for delivering outstanding customer service.
• Is enthusiastic about learning and developing within the automotive industry.
• Takes pride in their work and contributes positively to the team culture.

Remuneration & Benefits

In return, we offer an excellent package and the opportunity to develop your career with one of Northern Ireland's most respected motor retailers.

• Competitive salary package (based on experience)
• Performance-related bonus opportunity.
• Company pension scheme.
• Company uniform and PPE provided where applicable.
• Permanent full-time position (40 hours per week plus Saturday rota).
• 30 days annual leave including statutory holidays, increasing with length of service.
• Manufacturer-backed training and career development programmes.
• Employee discounts across the business.
• Long service recognition awards.
• Staff celebrations, social events, and annual company awards.
• Genuine opportunities for career progression within a growing business.
• A supportive and inclusive culture where achievements are recognised and valued.

Why Join Mervyn Stewart?

At Mervyn Stewart, our people are at the heart of everything we do. We are committed to creating an environment where colleagues feel respected, supported, and empowered to succeed. Whether you are looking to further your career or take your first step into the automotive industry, you'll find opportunities to develop, grow, and make a real impact as part of our team.

Mervyn Stewart is an Equal Opportunities Employer. We are committed to providing secure and rewarding employment in a positive workplace where every colleague is valued, respected, and recognised for their contribution.

Mervyn Stewart reserves the right to enhance the selection criteria to assist with shortlisting. Applications may close early once a suitable number of high-quality applications have been received.

About the company

Mervyn Stewart is one of Northern Irelands long established family run car dealerships. Within our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet & servicing and maintenance.

Required Criteria

• Good Interpersonal and communication skills.
• A full valid UK driving licence also required
• Ability to work to deadlines
• Ability to work as a member of a team as well as on own initiative
• IT literate
• Minimum 2 years’ experience in a busy franchised parts dept. essential
• Must have a customer-focused approach.
• Must be able to work effectively in a fast-paced environment.
• Must possess strong attention to detail.

Desired Criteria

• Minimum of 5 GCSE’s grade C or above including Maths, ITC and English preferable
• Previous experience within the relevant franchise Motor Trade preferable but not essential
• Enthusiasm for the role.
• Interest in building a career within the motor industry.
• Ability to build trusted relationships with technicians, suppliers, and customers.
• Ability to ensure the right parts are available at the right time.

Skills you'll need

• Customer Service
• Planning & Scheduling
• Data Entry and Basic Computer Skills
• Time Management/Organisational skills
• Goal Focus
• Motivation
• Communication
• Employee Relations