At a Glance
- Tasks: Assist customers with parts requirements, pricing quotes, and order processing.
- Company: Join a global leader in mobile bulk material handling solutions.
- Benefits: Competitive salary, travel opportunities, and a supportive work culture.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers find the right parts and solutions.
- Qualifications: 4+ years experience, strong communication skills, and attention to detail.
The predicted salary is between 31500 - 38500 £ per year.
- Senior Customer Operations Specialist - Parts
- BUILT TO CONNECT
Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing.
Our mission is to design and build the most innovative products for the industries we serve.
Leveraging innovative solutions and technologies, we serve customers all over the world.
About the position
Primarily responsible for determining customer parts requirements for Astec customers, pricing quotes, communicating the same, and placing orders into proper internal systems.
Working with engineering associates and established Astec guidelines.
Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping and Manufacturing as required
- Key Deliverables
- Provide assistance to Astec direct customers and dealers
- Locate the correct parts and prepare the parts quotations as per the customer’s request
- Coordinate with other departments to ensure that the customer’s requests are met
- Accurately process all parts sales orders
- Follow up on quotes and orders with customers
- Work closely with outside sales team
About the role
- Key Activities & Responsibilities
- Answer customer calls and emails; help determine customer requirements. Extensive research.
- Prepare quotes, offer advice and suggestive selling.
- Identify correct part(s) for customer using mechanical and electrical drawings, electronic and hard copy of manuals, various search engines, engineers, and other resources.
- Coordinate with procurement and production on lead-time and expediting needs.
- Inform Supervisor or Manager of inventory shortage and discrepancy.
- Prepare and enter detailed parts quotes into Astec system.
- Work with customers and other departments to resolve problems i. e., breakdown, wrong parts, replacement solutions, returns, warranties etc.
- Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers.
- Closely work with the parts shipping team members. Understand all shipping options available to our customers (small packages, LTL, full truck load, hotshot carrier etc.).
- Work closely with other Astec sites and products.
- Travel a week at a time, one to three times a year to call on direct customers and dealers; Plant visits, trade shows, dealer visits (selection, stock levels, training etc.).
- Assist Supervisor and Manager in development and execution of marketing strategy for parts sales.
- Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours)
- Crosstrain and be able to assist other teams within the Parts Dept. including shipping and the warehouse.
- Participate in cross-department teams and committees as needed.
- Maintain daily/weekly/monthly/quarterly administrative tasks.
- Expected to carry “on call” duties (rotating schedule)
- Always follows company policies and procedures.
- Always follows proper safety rules and procedures.
- Performs other duties as assigned.
- Supervisor and Leadership Expectations
- None
- Our Culture and Values
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
Travel Requirements
1-2 times per year. One week at the time. Within the USA.
About the company
Since 1985, Telestack has transformed from a small engineering firm into a global leader in mobile bulk material handling solutions by successfully exploring gaps in the market and offering bespoke engineered solutions to meet the needs of their customers.
The respected company have built a leading portfolio of mobile bulk material handling equipment and now offer the widest range of mobile conveyors in the international marketplace.
Offering Ship loaders, Ship Unloaders, Hopper Feeders, Truck Unloaders, Bulk Reception Feeders, Stockpiling Conveyors, Link Conveyors and Telescopic Stackers, Telestack have thousands of custom-designed global installations in a range of applications.
- Required Criteria
- A working knowledge of Microsoft Office products
- Solve problems, work independently and effectively manage workload (well-organised), be resourceful, attention to details (meticulous) and work well under pressure.
- Ability to read and interpret mechanical and electrical drawings preferred.
- 4+ years of work experience in similar environment
- An Associate’s or bachelor’s degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities
- Excellent verbal and nonverbal communication skills
- Desired Criteria
- Some experience in mechanical or machinery related industry preferred.
- #J-18808-Ljbffr
Senior Customer Operations Specialist - Parts in Omagh employer: SeeMeHired.com
Cwrt Enfys Care Home offers a rewarding opportunity for Kitchen / Catering Assistants to join a supportive team dedicated to enhancing the quality of life for residents. With consistent part-time hours, comprehensive training, and a culture that values recognition and teamwork, employees can thrive in a welcoming environment while making a meaningful impact every day. Located in Ystradgynlais, this role provides a chance to contribute to a community-focused care home where your efforts are genuinely appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Operations Specialist - Parts in Omagh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SeeMeHired.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SeeMeHired.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Operations Specialist - Parts in Omagh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SeeMeHired.com:Your cover letter is your chance to shine! Tell us why you want to work at SeeMeHired.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SeeMeHired.com!
How to prepare for a job interview at SeeMeHired.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
