Care Coordinator - Fixed Term - 12 Months in Letchworth

Care Coordinator - Fixed Term - 12 Months (Central Support)

Role: Care Coordinator - Fixed Term - 12 Months. With the possibility of a permanent contract.

Department: Community Operations
Reports to: Community Operations Manager
Location: North Herts (office based in Letchworth)
Role Type: The role is 40 hours per week, working Monday to Friday from 8:00am to 5:00pm, with a requirement to provide on-call cover for two evening or weekend shifts per month.

Salary: £30,591.48

Herts at Home are a lead care provider working with Hertfordshire county council and we provide care for people living in their own homes in the community.

Why Choose Herts at Home?

• Competitive salary

• Annual salary reviews

• Herts Rewards - Employee discount programme

• Access to Blue Light Card

• £100 Amazon voucher with our Refer a friend Scheme

• Employee Assistance Programme (EAP) & wellbeing support

• Pension

• Staff recognition scheme

• Paid Training and apprenticeship opportunities to gain recognised qualifications

• Career progression opportunities

About the role

About the Role

As a Care Coordinator, you will play a vital role in ensuring that our service users receive safe, effective, and person-centred care. You will be responsible for coordinating care visits, managing rotas, and acting as a key link between our care team, service users, families, and healthcare professionals.

Key responsibilities include:

• Planning, coordinating, and scheduling care services to ensure continuity and high standards of care for our service users.

• Using our electronic scheduling system, to create and maintain efficient staff rotas, ensuring care workers receive their schedules in a timely manner.

• Monitoring care delivery and responding proactively to changes in service user needs, staffing requirements, and operational demands.

• Producing accurate reports and analysing scheduling data, including missed, late, and adjusted calls, to support service performance and compliance requirements.

• Providing hands‑on care support when required, ensuring excellent standards of care are maintained at all times.

• Participating in the on‑call rota, and responding to operational issues outside of normal working hours.

• Liaising with local authority brokerage teams and other external agencies regarding new care packages, changes in care requirements, and service provision.

• Acting as a primary point of contact for service users, families, care staff, healthcare professionals, and social care teams regarding care packages and scheduling queries.

• Monitoring system alerts, identifying potential issues, and escalating concerns appropriately to the Registered Manager.

• Supporting the smooth day‑to‑day operation of the service while maintaining exceptional levels of customer service and care delivery.

About You

We are looking for an organised, proactive, and compassionate individual who thrives in a fast‑paced environment and is passionate about delivering outstanding care.

You will have:

• Previous experience in a customer service, care coordination, scheduling, or call‑handling role.

• Experience planning workloads, managing schedules, or creating staff rotas within a busy environment.

• Excellent organisational skills with the ability to prioritise competing demands and work effectively under pressure.

• Strong IT skills, including experience with Microsoft Office applications. Knowledge of Nourish or similar care scheduling software would be advantageous.

• Exceptional communication and interpersonal skills, with the ability to build positive relationships with colleagues, service users, families, and professionals.

• A calm, professional, and solution‑focused approach, particularly when managing challenging situations.

• A genuine passion for delivering high‑quality care and improving outcomes for older people within the community.

• A flexible and hands‑on approach, including a willingness to provide personal care support when required.

• An understanding of the importance of dignity, respect, and person‑centred care in everything you do.

What You’ll Bring

• A commitment to providing exceptional care and support.

• Strong problem solving and decision making skills.

• The ability to work both independently and as part of a team.

• Flexibility to participate in the on‑call rota and support the service as required.

• A positive attitude and a desire to make a real difference in people's lives every day.

We offer competitive pay rates and opportunities for career advancement within our organisation. If you are passionate about making a difference in the lives of others, we encourage you to apply for this rewarding position.

About the company

Herts at Home Limited, established in 2018, is a care provider wholly owned by Hertfordshire County Council. The company offers local care services, including support at home, reablement and Extra Care aiming to deliver high‑quality care that enables individuals to maintain their independence and engage in activities they value.