Housekeeping Assistant - afternoons in Leeds

To assist in the housekeeping services at Westward Care to ensure that all the internal areas and laundry are of an appropriate hotel standard and reflect the vision of a high-quality care facility to customers and visitors at all times. To contribute to the success of events and marketing activities by ensuring that visitors and prospective customers see the internal areas maintained to the required high standard.

Main Duties:

• To contribute to the housekeeping service at Westward Care to ensure that customers experience a high-quality care facility.
• To carry out duties in a professional and friendly manner with minimal disruption to customers and the provision of care.
• To lead by example to ensure that all customers and employees are treated with equality, dignity, and respect.
• To contribute to an ethos of ‘right first time and on time’ for all aspects of housekeeping.
• To ensure that face-to-face enquiries are dealt with in an efficient, friendly, and professional manner.

Quality Management:

• To demonstrate a sense of pride for the job they do and the organisation.
• To maintain a professional appearance in accordance with uniform standards.
• To assist in the cleanliness and general appearance of Westward Care while going about own tasks.
• To ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.
• To ensure all paperwork is completed accurately and to the required standard within agreed timeframes.

Being Part of the Team:

• To work effectively with other team members to deliver housekeeping services and to contribute to the smooth operation of Westward Care.
• To contribute to the development of others through the sharing of skills, knowledge, and information to enhance the experience of the customer.
• To participate in training and development to meet mandatory requirements and identified needs.

Communication:

• To adopt various methods of communication to meet customer needs and build positive relationships.
• To maintain confidentiality as appropriate.
• To participate in team meetings and individual meetings with Line Manager as required.

Customer Service:

• To look for ways to improve customer service and communicate these ideas to the Housekeeper.
• To look for opportunities to delight the customer by exceeding their expectations in creative and fun ways.
• To carry out housekeeping duties in a discreet and professional manner that minimises the intrusion into customer’s privacy.
• To lead by example in all aspects of housekeeping and to be proactive in addressing issues identified by customers, employees, and visitors to a satisfactory conclusion.
• To contribute to an ethos that anticipates customer needs and puts the customer first.
• To demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.

Profitability and Growth:

• To be responsible for managing resources in own area to minimise waste and deliver the housekeeping service to the required high standard.
• To contribute to the management of stock levels to ensure availability without excessive stock.
• To communicate opportunities to be more efficient and effective in own role and as a team.
• To have excellent knowledge of Westward Care services and facilities and to promote these at every opportunity.

Additional Information:

• The post holder will be expected to work when required to cover for sickness and holidays.
• You will be required to work unsocial hours, weekends, and Bank Holidays as necessary to meet the needs of the service.
• The service operates 24 hours per day, seven days per week and flexibility is essential to meet the needs of the service.
• This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform.
• The job description will be regularly reviewed and may be changed in accordance with the needs of the service and organisation – in consultation with the post holder.

Required Criteria:

• Level of DBS Disclosure: Enhanced
• To have previous experience working in a care home environment.
• Previous experience in housekeeping.