Hotel Receptionist

Hotel Receptionist

Join The Malone Hotel, an award-winning, family-owned establishment in Belfast, where we believe in creating unforgettable experiences for every guest. We are searching for an experienced Hotel Receptionist to become the welcoming heart of our team, delivering exceptional service that sets the tone for a memorable stay. This is more than a front-desk role; it's an opportunity to be a crucial part of our guest journey, anticipating needs and ensuring seamless, personalised interactions from arrival to departure.

As a valued member of our growing team, you will contribute significantly to guest satisfaction and hotel success, upholding our commitment to excellence and integrity. We are looking for an individual who is passionate about people-first service and thrives in a collaborative environment. This part-time role requires a commitment of 22.5 hours per week, offering a chance to grow within a supportive and dynamic setting.

About the role

Key Accountabilities:

• Extend a warm and welcoming greeting to all guests upon arrival, efficiently managing check-in, issuing keys, and providing engaging explanations of hotel facilities.

• Demonstrate expertise by possessing comprehensive knowledge of hotel facilities, services, and special promotions, proactively sharing this information with guests to enhance their stay and maximise sales opportunities.

• Anticipate guest needs whenever possible, attentively addressing all written and spoken requests with courtesy and helpfulness, ensuring a positive guest experience.

• Ensure efficient and accurate guest check-outs, prioritising guest satisfaction and proactively addressing any issues that may arise.

• Demonstrate expertise in operating all hotel front office systems efficiently and accurately.

• Maintain a thorough understanding of hotel availability and actively pursue opportunities to maximise room sales.

• Answer calls and handle inquiries efficiently and in accordance with company policy, ensuring effective message taking and communication.

• Ensure the accurate verification of the handed‑over float.

• Maintain a strong knowledge of the local area, including history, points of interest, and special events, enabling you to provide valuable information and recommendations to guests.

• Handle cash and credit transactions with integrity, strictly adhering to hotel and company policies, and immediately reporting any discrepancies.

• Ensure accurate and timely posting of all charges to guest accounts, following standard procedures to maintain complete and accurate guest folios.

• Handle all guest messages with integrity, ensuring accurate and prompt delivery while adhering to GDPR procedures.

• Contribute to a positive and collaborative team environment, working effectively with colleagues to ensure seamless guest service and efficient operations.

Skills and Qualifications:

• Proficiency in Hotel Management Software and basic computer skills (MS Office).

• Excellent communication and interpersonal skills.

• Strong organisational and multitasking abilities.

• Problem‑solving and conflict‑resolution skills.

• Professional appearance and demeanour.

Company Benefits:

As an award-winning, family‑owned hotel, we offer our staff the chance to become “part of the family!”. Your employee benefits will include:

• Competitive salary.

• Internal growth and development opportunities.

• 28 days' holiday for full‑time staff.

• Departmental incentives.

• Free parking.

• Discounted friends and family rates.

About the company

A warm welcome to The Malone, Northern Ireland’s finest, four‑star boutique hotel, just minutes from the bustling heart of Belfast city centre.We think you’ll love the tradition, tranquillity, elegance and warmth of our Victorian townhouse hotel, set in the leafy avenues of the Queen's Quarter and opening on to Belfast’s Lisburn Road, lined with fashionable and unique boutique shops.

Required Criteria

• Ability to work well under pressure in a fast‑paced environment.
• A positive and friendly attitude.
• A good multi‑tasker.
• A good level of spoken English is essential.

Desired Criteria

• Previous experience in a similar role is preferred.

Skills you'll need

• Establishing Rapport With Clients
• Ability to Identify and Anticipate needs
• Exceptional Customer Service Skills
• Reception skills
• Reservation skills