At a Glance
- Tasks: Lead quality improvement initiatives and ensure high standards of care across Healthcare Ireland Homes.
- Company: Join a growing healthcare company dedicated to individualised resident care.
- Benefits: Enjoy paid leave, professional development, and a supportive values-led culture.
- Other info: Opportunities for progression and recognition in a dynamic work environment.
- Why this job: Make a real difference in residents' lives while advancing your career in healthcare.
- Qualifications: Must be a Registered Nurse with leadership experience in social care.
The Quality Support Manager is a senior clinical leadership and quality governance role, responsible for driving high standards of care, strengthening regulatory compliance and promoting continuous improvement across Healthcare Ireland Homes. The role will support operationalising Healthcare Ireland’s values of Quality, Innovation, Compassion and Respect by supporting Home Managers to deliver safe, effective and high-quality services while strengthening regulatory compliance.
The Quality Support Manager will work closely with Home Managers, Regional Managers, Directorate and the Governance Team to support homes on their improvement journey, in line with agreed Service Improvement Plans. Working in partnership with Home Managers, they will support continuous improvement across all areas of operational and clinical governance, role model best practice and ensure identified areas for service development are translated into meaningful action, measurable progress and sustained improvement.
The Quality Support Manager will provide governance oversight of each home’s service improvement journey, supporting learning and development of staff teams, monitoring the implementation of Service Improvement Plans and quality assuring changes to systems, process and practice. They will be responsible for assessing and monitoring progress, providing assurance and escalating concerns in a timely manner.
The post holder will provide leadership, coaching and mentorship to care home teams, building relationships at pace to develop the confidence and commitment required to support teams on an improvement journey. They will undertake assessment and analysis of the care home’s performance, provide evidence-based constructive feedback, respectfully challenge and navigate resistance to change in a positive and engaging manner.
This role is ideally suited to an experienced Registered Nurse with strong leadership capability, sound regulatory expertise and a clear commitment to continuous improvement, staff development and quality assurance.
Reporting to the Group Governance, Learning and Development Manager the post holder will be required to have excellent interpersonal and communication skills, be flexible and adaptable and be able to work co-operatively and collaboratively. They will have a clear understanding of high quality, safe and effective care and the ability to effectively assess and analyse services against HCI and regulatory standards.
About the role
- Quality, Governance & Regulatory Assurance
- Provide clinical governance leadership to ensure high standards of quality, safety, compliance and resident care.
- Monitor care against organisational policies and regulatory standards, identifying and supporting service improvements.
- Support inspections, audits, safeguarding activity and regulatory reviews.
- Embed governance frameworks, policies and best practice across Homes.
- Leadership & Service Stability
- Promote a culture focused on resident wellbeing, safety, accountability and continuous improvement.
- Provide Home Manager cover during absence, vacancy or transition, maintaining operational and regulatory oversight.
- Support Homes experiencing quality, staffing or performance challenges.
- Mentor and support new Home Managers through induction and transition.
- Learning & Clinical Excellence
- Support training, competency assessment and professional development programmes.
- Coach and mentor managers and staff to promote consistent standards, reflective practice and regulatory compliance.
- Identify learning needs and encourage continuous improvement across teams.
- Continuous Improvement
- Analyse Home performance, identify risks and support timely improvement actions.
- Lead and support quality improvement and transformation projects aligned with organisational priorities.
- Promote innovation and evidence-based practice to improve outcomes.
- Performance & Collaboration
- Support Home Managers to strengthen auditing, governance and reporting processes.
- Prepare and present governance reports and performance updates.
- Build effective relationships with internal and external stakeholders to promote consistent quality across Healthcare Ireland Homes.
General
Undertake any other duties appropriate to the role as reasonably required by the Directors.
The Benefits
- Paid annual leave
- The chance to be part of a growing Healthcare company
- Continuous professional development and training
- Values-led culture
- Opportunities for progression
- Pension plan (if applicable)
- Attractive salary
- Access NI fee paid for
- NMC fee reimbursed
- Uniforms and PPE provided
- Monthly incentives and recognition awards
- Free parking
Healthcare Ireland are an equal opportunities employer and welcome applications from all suitably qualified persons.
About the company
Healthcare Ireland provides care services in an environment where individuality is emphasised and the privacy and dignity of all our residents is recognised. We currently have over 1,800 employees throughout our 25 Homes. We are incredibly proud of not only the work our employees do, but the quality of care we are able to offer as a result of their commitment.
We started Healthcare Ireland Group in July 2015 with the opening of Bradley Manor Care Home. Our categories of care include general and dementia nursing, dementia residential, mental health, physical disability and learning disability.
Required Criteria
- Right to work in the UK
- A minimum of three years’ experience care home manager’s or leadership role within social care
- A sound working knowledge of the statutory requirements associated with care
- Understanding of the key business activities associated with a care home
- Ability to demonstrate conceptual, analytical, organisational and problem-solving skills
- Be able to demonstrate strong leadership ability in a key, demanding role
- Strong communication skills
- Evidence of Continuing Professional Development
- Hold full driving licence and access to transport
- A Registered Nurse with active NMC registration or Social Care Qualification
Desired Criteria
- A good understanding of budgets is desirable
- A minimum of 1 year experience working in a regional position.
- Experience in supporting home leadership teams in quality and personal development.
Quality Support Manager in Holywood employer: SeeMeHired.com
Cwrt Enfys Care Home offers a rewarding opportunity for Kitchen / Catering Assistants to join a supportive team dedicated to enhancing the quality of life for residents. With consistent part-time hours, comprehensive training, and a culture that values recognition and teamwork, employees can thrive in a welcoming environment while making a meaningful impact every day. Located in Ystradgynlais, this role provides a chance to contribute to a community-focused care home where your efforts are genuinely appreciated.
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We think this is how you could land Quality Support Manager in Holywood
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We think you need these skills to ace Quality Support Manager in Holywood
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with SeeMeHired.com, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at SeeMeHired.com, and how you can make a difference!
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