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- Tasks: Greet guests, manage check-ins/outs, and assist with hotel services.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, discounts, 29 days holiday, and career development opportunities.
- Why this job: Join a friendly team, develop skills, and experience the vibrant hospitality industry.
- Qualifications: Good communication, numeracy, IT skills; customer care experience preferred but not essential.
- Other info: Flexible shifts, training provided, and a supportive work environment.
The predicted salary is between 14196 - 14196 £ per year.
Front Office Receptionist
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It\’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at The Stormont Hotel.
Under the inspiring leadership of our Front Office Manager, Philip Murphy , you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to work 21 hours per week (excluding breaks), three shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.
The salary for this exciting position is £14,196 per annum which is pro-rata the full-time equivalent salary.
We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday (pro-rata) plus your birthday, and opportunities for career progression and development. Further details about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To meet and greet guests at the hotel ensuring an efficient, professional, and friendly check in/out process.
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To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
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To be aware of all hotel services and be proactive in the sale of these to guests.
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To check guests in on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
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To be responsible for accurate and efficient accounts and guest billing processes.
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To balance bank, cash, foreign currency and all transactions at the end of your shift.
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To answer telephone calls from guests and external callers.
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To assist guests with any reasonable request for hotel services
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Respond to complaints and find the appropriate solution or escalate where required.
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To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
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Report any technical and maintenance needs.
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To ensure the security of reception and storage areas is maintained.
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To comply with all health, safety, hygiene and licensing policies and procedures.
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To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
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Any other duties as required by Management.
About You
We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
- Good communication, numeracy and IT skills
- Customer care experience
- Smart well-groomed appearance
- Excellent attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom
Desired Criteria
- Reception experience ideally gained in a hotel
- Educated to GCSE Standard or the equivalent including English and Maths
Skills you\’ll need
- Exceptional Customer Service Skills
- Reception skills
- Reservation skills
- Local Knowledge Skills
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Front Office Receptionist employer: SeeMeHired.com
Contact Detail:
SeeMeHired.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Familiarise yourself with the local area and attractions around The Stormont Hotel. Being knowledgeable about nearby amenities will not only impress your potential employers but also help you provide exceptional service to guests.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you feel more confident when interacting with guests during the interview process.
✨Tip Number 3
Show enthusiasm for the hospitality industry by researching Hastings Hotels and their values. Be prepared to discuss why you want to work for them specifically and how you align with their commitment to excellent guest experiences.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing examples from past experiences where you successfully managed challenging situations. This will highlight your problem-solving skills and readiness for the fast-paced environment of hotel reception.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service or reception roles. Emphasise skills like communication, attention to detail, and teamwork, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention why you want to work for Hastings Hotels specifically and how your values align with theirs.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as numeracy, IT proficiency, and customer care experience. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Front Office Receptionist.
How to prepare for a job interview at SeeMeHired.com
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, exceptional customer service is key. Be prepared to share examples of how you've handled guest inquiries or complaints in the past, demonstrating your ability to remain calm and professional under pressure.
✨Know the Hotel Inside Out
Familiarise yourself with Hastings Hotels and The Stormont Hotel specifically. Understand their services, amenities, and local attractions so you can confidently answer questions and provide recommendations during the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Ensure you present yourself in a smart and well-groomed manner that reflects the luxury image of Hastings Hotels. This shows your understanding of the role and the environment you'll be working in.
✨Demonstrate Team Spirit
The role requires working closely with colleagues, so highlight your teamwork skills. Share experiences where you've collaborated effectively with others, showing that you can contribute to a harmonious working environment.
