Crowne Plaza - Assistant Night Manager in Edenderry

Crowne Plaza - Assistant Night Manager

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

This role will involve assisting the Night Manager in ensuring that night audit procedures are adhered to and also to deal with guest queries to ensure the comfort, security and safety of guests. You will work as Night Duty Manager in absence of Night Manager and ensure all services provided in hotel meeting high standards of Crowne Plaza. In this role you will monitor night porter and late-night food & beverage staff. We will provide you full training of Property Management systems and Hotel health and safety.

Hours

40 hours

What we offer

Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

£20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape – Employee rate and family and friend rate

Cyrospa discount rate at Bodyscape

Discount at Puregym

Communication and advice on Health and Wellbeing

Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

Reward Club Incentive Scheme

Hotel Incentive scheme

Employee Assistance Programme (EAP) & Wellbeing App

Perks & Discounts – access to perks and discounts on travels, shopping and much more

About the role

Your day to day

• In absence of Night Manager act as Night Duty Manager responsible of smooth running in all departments
• Complete all reception night duties include cash up, night audit, night reports check in late arrivals and do early check in.
• Assist the Night Manager in the management of all night staff accordingly
• Provide solution for any problem/complaint by guest as per Hotel Problem resolution Policy.
• Supervise and Serve food and beverage to resident guests at night, observing correct service and cash/charge procedures.
• Do Property walk around and report any defects and issues to relevant department
• Go through daily conference sheets and set rooms if requested by Conference department
• Keep all public areas neat and tidy and free from anu hazards.
• Liaise with all other departments on any guest request i.e., wake up calls, book taxis, early breakfast, group departures, etc.
• Actively participate in any training and personnel exercises designed to improve standards and performance levels
• Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
• Upkeep of the equal opportunities policy to ensure that there is a neutral working environment
• Work in accordance with standard procedures within each department

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city’s largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• Experience within a customer service role
• Good Communication and written skills
• Good with computer systems and Apps
• Must have a clear understanding of speaking and understanding English

Desired Criteria

• Experience within the hospitality industry
• Previous night shift work

Skills you'll need