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- Tasks: Manage the night team and ensure smooth hotel operations.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Why this job: Join a friendly team, develop skills, and experience the vibrant hospitality industry.
- Qualifications: Previous night experience and management skills are essential; GCSEs in English and Maths required.
- Other info: Work 21 hours per week, with shifts from 11pm to 7am, including weekends.
The predicted salary is between 15600 - 21840 £ per year.
Assistant Night Manager
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It\’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Grand Central Hotel
Under the inspiring leadership of our General Manager, Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 21 hours per week (excluding breaks), three shifts out seven including weekends.
Hours are from 11pm-7am, 3 shifts out of 7 including weekends.
The salary for this exciting part time position is £15,600 pa
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
About the Role
To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night.
1.To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
3.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
4.To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
5.To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
6.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.
7.To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
8.To ensure you and the team assist guests with any reasonable request for hotel services
9.To ensure you and the team respond to complaints and find the appropriate solution.
10.To ensure you and the team take responsibility for the security of the hotel and relevant storage areas.
11.To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
12.To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
13.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
14.To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
15.To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs.
16. To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
17.To carry out Duty Manager duties as required.
18.Any other duties as required by Senior Management
About You
You will have previous night experience, some of which has been gained at a management level.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
- Excellent communication, numeracy and IT skills
- Customer care experience
- Smart well groomed appearance
- Exceptional attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom
- Educated to GCSE Standard or the equivalent including English and Maths
Desired Criteria
- Hold a third level qualification
- Previous hospitality management experience
Skills you\’ll need
- Hospitality
- Bar Service
- Supervisory Skills
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Assistant Night Manager employer: SeeMeHired.com
Contact Detail:
SeeMeHired.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to excellent guest experiences will help you align your answers during any interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Highlight your previous night management experience in hospitality. Be ready to discuss specific situations where you successfully managed a team or resolved guest complaints, as this will demonstrate your capability for the role.
✨Tip Number 3
Prepare to discuss your approach to training and developing staff. Since the role involves managing and motivating a night team, sharing examples of how you've effectively communicated and trained others will be beneficial.
✨Tip Number 4
Showcase your knowledge of local attractions and amenities. Being proactive in selling hotel services to guests is key, so being well-informed about what the area has to offer will set you apart from other candidates.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any previous night management roles. Emphasise your communication skills and ability to work under pressure, as these are crucial for the Assistant Night Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Hastings Hotels that appeal to you, such as their commitment to employee development and customer care.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as customer care experience, attention to detail, and any supervisory skills. Use examples from your past roles to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at SeeMeHired.com
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for providing excellent customer service and how you enjoy working in a team environment.
✨Demonstrate Leadership Skills
As an Assistant Night Manager, you'll need to manage and motivate your team. Prepare examples of past experiences where you've successfully led a team or handled difficult situations, showcasing your ability to communicate effectively and resolve conflicts.
✨Know the Hotel and Its Services
Research Hastings Hotels and the Grand Central Hotel specifically. Familiarise yourself with their services, amenities, and any recent news. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as guest complaints or staff issues. Think through potential scenarios and formulate responses that demonstrate your problem-solving skills and commitment to maintaining high standards.
