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- Tasks: Assist in managing the Front Office and ensure exceptional guest experiences.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free staff meals, discounts, 29 days holiday plus your birthday, and career progression opportunities.
- Why this job: Join a supportive team and develop your skills in a prestigious hotel environment.
- Qualifications: Previous hotel reception experience, ideally at a supervisory level, with excellent communication skills.
- Other info: Flexible shifts, including weekends, with a salary of £27,250 per annum.
The predicted salary is between 22700 - 31800 £ per year.
Assistant Front Office Manager – Grand Central
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It\’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Front Office Manager at the exclusive Grand Central Hotel.
Under the inspiring leadership of our Front Office Manager, Ben Leighton, you will assist the Manager in providing leadership to our team, ensuring the smooth day-to-day management of our busy hotel reception. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.
The salary for this full time position is £27,250 per annum.
We offer a range of benefits including free staff meals, employee discounts , 29 days holiday plus your birthday and opportunities for career progression and development. To find out more about our benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To assist with the effective and professional management of Front Office for the greatest enjoyment of the guests and maximum profit contribution to the hotel.
1. To assist in the management of Front Office staff, to ensure the efficient operation of Front Office and the delivery of excellent service.
2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
3.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
4.To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
5.To assist Front Office Management to ensure the team receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
6.To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
7.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests
8.To ensure you and the team check in guests on arrival and check them out at the end of their stay and ensure the correct procedures are followed for receiving payment and that you provide accurate and efficient guest billing.
9.To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
10.To ensure you and the team assist guests with any reasonable request for hotel services
11.To ensure you and the team respond to complaints and find the appropriate solution.
12.To ensure you and the team take responsibility for the security of Front Office and relevant storage areas.
13.To ensure the Front Office fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
14.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
15.To seek and continuously develop knowledge relating to competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
16.To ensure the Hotel’s compliance with all matters relating to best practice and all other relevant legislation.
17.To carry out Duty Manager duties as required
18.Any other duties as required by Senior Management
About You
You will have previous hotel reception experience, some of which has been gained ideally at a supervisory or managerial level.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
- Excellent communication, numeracy and IT skills
- Customer care experience
- Smart well-groomed appearance
- Exceptional attention to detail
- Work well under pressure and be a team player
- Right to work within the United Kingdom
- Educated to GCSE Standard or the equivalent including English and Maths
- Previous supervisory experience
Desired Criteria
- Previous managerial experience
- Knowledge of Opera PMS for hotels
Skills you\’ll need
- Exceptional Customer Service Skills
- Reception skills
- Reservation skills
- Local Knowledge Skills
- Supervisory Skills
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Assistant Front Office Manager - Grand Central employer: SeeMeHired.com
Contact Detail:
SeeMeHired.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager - Grand Central
✨Tip Number 1
Familiarise yourself with the Grand Central Hotel and Hastings Hotels' values. Understanding their commitment to luxury service and employee development will help you align your answers during any interviews.
✨Tip Number 2
Network with current or former employees of Hastings Hotels. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your previous supervisory experience in detail. Be ready to share specific examples of how you've managed teams and handled guest complaints effectively, as this is crucial for the role.
✨Tip Number 4
Showcase your knowledge of local attractions and amenities during the interview. This demonstrates your proactive approach to guest service and your ability to enhance the guest experience at the hotel.
We think you need these skills to ace Assistant Front Office Manager - Grand Central
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception and supervisory roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to deliver luxury service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your values align with Hastings Hotels and provide examples of how you've created exceptional guest experiences in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, numeracy, IT skills, and your ability to work under pressure. Use specific examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at SeeMeHired.com
✨Showcase Your Customer Service Skills
As an Assistant Front Office Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to handle complaints and ensure guest satisfaction.
✨Demonstrate Leadership Qualities
Since this role involves assisting in the management of staff, be ready to discuss your leadership experience. Share instances where you've motivated a team or resolved conflicts, showcasing your ability to create a harmonious working environment.
✨Familiarise Yourself with Hotel Operations
Research Hastings Hotels and understand their values and operations. Be prepared to discuss how you can contribute to their mission of providing luxury service and how your previous experience aligns with their standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios related to guest check-ins, handling difficult situations, or managing staff. Practising these responses will help you articulate your thought process during the interview.
