At a Glance
- Tasks: Supervise Front Desk operations and ensure top-notch guest experiences.
- Company: Join the iconic Titanic Hotel Belfast, a luxury heritage destination.
- Benefits: Competitive pay, career growth, and a vibrant team atmosphere.
- Other info: Dynamic role with opportunities for training and leadership development.
- Why this job: Be part of a historic hotel and make every guest's stay unforgettable.
- Qualifications: Hospitality experience preferred; must have the right to work in the UK.
The predicted salary is between 28103 - 34348 £ per year.
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career? We are currently looking for an Assistant Front Office Manager to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure.
Job purpose:
To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company. Liaise closely with Housekeeping, and Front Office Manager.
About the role
- Supervise accurate and efficient Front Desk operations including check in/out procedures
- Support Team Members in handling guest requests and enquiries to ensure a positive outcome
- Ensure the Front Desk Manager is fully aware of any relevant feedback from guests and/or other departments
- Ensure a consistent, high level of customer service
- Brief your team on any events or VIP guests in the hotel that day
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities
- Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Monitor the appearance, standards and performance of the Front Desk Team with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Act in accordance with the front of house equipment and the property management systems
- Conduct training programs on an ongoing basis
- Carry out shift handovers and brief team members as required
- Follow company brand standards
- Assist other departments, as necessary, and maintain good working relationships with hotel team members
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
- Show willingness to take on additional responsibilities when necessary
- Have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures, Health and safety regulations, First aid procedures
- Ensure that the company dress code & Grooming policy is adhered to at all times
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager
About the company
Titanic Hotel Belfast is located in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to Titanic Quarter on business or for pleasure. Belfast is the birthplace of Titanic and this heritage hotel is a sister to our award-winning Titanic Hotel Liverpool. The hotel is operated by Harcourt Developments; an international property development company with over 50 years experience restoring and renovating listed heritage buildings.
Required Criteria:
- Right to work in the UK
Desired Criteria:
- Hospitality experience
Assistant Front Office Manager employer: SeeMeHired.com
Cwrt Enfys Care Home offers a rewarding opportunity for Kitchen / Catering Assistants to join a supportive team dedicated to enhancing the quality of life for residents. With consistent part-time hours, comprehensive training, and a culture that values recognition and teamwork, employees can thrive in a welcoming environment while making a meaningful impact every day. Located in Ystradgynlais, this role provides a chance to contribute to a community-focused care home where your efforts are genuinely appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SeeMeHired.com. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SeeMeHired.com
Don't be shy about reaching out to SeeMeHired.com directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SeeMeHired.com and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SeeMeHired.com
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
