At a Glance
- Tasks: Coordinate care visits and manage schedules to ensure top-notch service for our users.
- Company: Join Herts at Home, a leading care provider in Hertfordshire.
- Benefits: Enjoy competitive salary, annual reviews, discounts, and wellbeing support.
- Other info: Flexible hours with opportunities for training and career progression.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Experience in customer service or care coordination is essential.
The predicted salary is between 38233 - 46729 £ per year.
As a Care Coordinator, you will play a vital role in ensuring that our service users receive safe, effective, and person-centred care.
You will be responsible for coordinating care visits, managing rotas, and acting as a key link between our care team, service users, families, and healthcare professionals.
- Planning, coordinating, and scheduling care services to ensure continuity and high standards of care for our service users.
- Using our electronic scheduling system, to create and maintain efficient staff rotas, ensuring care workers receive their schedules in a timely manner.
- Monitoring care delivery and responding proactively to changes in service user needs, staffing requirements, and operational demands.
- Producing accurate reports and analysing scheduling data, including missed, late, and adjusted calls, to support service performance and compliance requirements.
- Providing hands-on care support when required, ensuring excellent standards of care are maintained at all times.
- Participating in the on-call rota, and responding to operational issues outside of normal working hours.
- Liaising with local authority brokerage teams and other external agencies regarding new care packages, changes in care requirements, and service provision.
- Acting as a primary point of contact for service users, families, care staff, healthcare professionals, and social care teams regarding care packages and scheduling queries.
- Monitoring system alerts, identifying potential issues, and escalating concerns appropriately to the Registered Manager.
- Supporting the smooth day-to-day operation of the service while maintaining exceptional levels of customer service and care delivery.
We are looking for an organised, proactive, and compassionate individual who thrives in a fast-paced environment and is passionate about delivering outstanding care.
You will have
- Previous experience in a customer service, care coordination, scheduling, or call-handling role.
- Experience planning workloads, managing schedules, or creating staff rotas within a busy environment.
- Excellent organisational skills with the ability to prioritise competing demands and work effectively under pressure.
- Strong IT skills, including experience with Microsoft Office applications. Knowledge of Nourish or similar care scheduling software would be advantageous.
- Exceptional communication and interpersonal skills, with the ability to build positive relationships with colleagues, service users, families, and professionals.
- A calm, professional, and solution-focused approach, particularly when managing challenging situations.
- A genuine passion for delivering high-quality care and improving outcomes for older people within the community.
- A flexible and hands-on approach, including a willingness to provide personal care support when required.
- An understanding of the importance of dignity, respect, and person-centred care in everything you do.
- What You'll Bring
- A commitment to providing exceptional care and support.
- Strong problem solving and decision making skills.
- The ability to work both independently and as part of a team.
- Flexibility to participate in the on-call rota and support the service as required.
- A positive attitude and a desire to make a real difference in people's lives every day.
- Department: Community Operations Reports to: Community
- Operations
- Manager
- Role
Type: The role is 40 hours per week, working Monday to Friday from 8:00am to 5:00pm, with a requirement to provide on-call cover for two evening or weekend shifts per month.
Salary: £30,591.48 Herts at Home are a lead care provider working with Hertfordshire county council and we provide care for people living in their own homes in the community.
Why Choose Herts at Home?
- Competitive salary
- Annual salary reviews
- Herts Rewards - Employee discount programme
- Access to Blue Light Card
- £100 Amazon voucher with our Refer a friend Scheme
- Employee Assistance Programme (EAP) & wellbeing support
- Pension
- Staff recognition scheme
- Paid Training and apprenticeship opportunities to gain recognised qualifications
- Career progression opportunities, We offer competitive pay rates and opportunities for career advancement within our organisation.
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Care Coordinator in Letchworth employer: SeeMeHired
SeeMeHired is an exceptional employer in the Medway/Dartford Gravesham area, offering a supportive work culture that prioritises teamwork and professional development. As a Care Coordinator, you will benefit from comprehensive training and opportunities for growth while contributing to meaningful care services that positively impact the community. Join us to be part of a dedicated team that values your contributions and fosters a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in Letchworth
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like SeeMeHired.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at SeeMeHired.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like SeeMeHired, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Coordinator in Letchworth
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at SeeMeHired.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at SeeMeHired.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to SeeMeHired. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at SeeMeHired. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at SeeMeHired
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research SeeMeHired’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
