Hire Controller in Widnes

Hire Controller

At Wernick Group, a proud family-run enterprise established in 1934, we've built a legacy of dedication and quality that has seen us more than double our profits in the last five years. Wernick Power, a vital part of our group, leads the nation in providing temporary power generation solutions, ensuring our customers remain operational, whatever the challenge. We thrive on enthusiasm, vision, friendliness, and a 'can-do' spirit - values that define our team and drive our continuous success.

As a Hire Controller at Wernick Power Solutions in Widnes, you'll be instrumental in delivering exceptional customer service from our Hire Desk. You'll orchestrate seamless operations by coordinating with various departments and Group companies, ensuring efficient workflows and supporting your colleagues. Join us and become a key player in a team where your drive and commitment directly contribute to our mission and growth.

About the role

Key Responsibilities:

• Manage customer quotations and equipment hire contracts, ensuring accurate processing.

• Efficiently handle equipment on/off hires and maintain meticulous records.

• Champion customer satisfaction, collaborating with departments for seamless service delivery.

• Provide practical problem-solving support and uphold robust administrative standards.

• Demonstrate exemplary telephone etiquette and actively contribute to a productive team.

What You'll Bring:

• Proven experience in a service-related role, adept at managing telephone inquiries.

• Strong organisational, administrative, and communication skills.

• Proficiency in Microsoft Word, Excel, email, and internet navigation.

• Solid literacy and numeracy, with accurate data input capabilities.

• A customer-focused, commercially aware mindset, with a proactive approach to problem-solving.

• Ability to plan, prioritise, and work independently, building effective relationships.

What you will get in return

• Competitive salary and bonus scheme

• Generous holiday allowance (rising with service)

• Option to buy extra holidays

• Option to sell or carry over up to 5 days holiday

• Christmas Shutdown

• Early finish Friday

• Cycle to work scheme

• Group pension

• Annual Salary review - takes place each January

• Life Assurance 2 x annual salary

• Personal Accident Insurance

• Free onsite parking

• Employee assistance programme

• Training and progression opportunities

• Family run and well established, secure company (trading over 80 years)

• Open door policy

• Employee Referral scheme

• Benefits scheme (discounted retailers scheme)

• Corporate Eyecare Scheme through Specsavers

• Message the MD/CEO/Staff Satisfaction Survey

We are an equalopportunitiesemployer and welcome applications from all sections of the community. We thank you in advance for your interest in this role and our company.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

About the company

The Wernick Group of Companies has a proud history stretching back to 1934, growing from a humble maker of poultry crates to become Britain's largest independent manufacturer and hirer of portable and modular accommodation.

Required Criteria

• Numerate
• Strong organisational, administrative, and communication skills.
• Experience handling telephone inquiries in a service-related industry.
• Proficiency in basic IT skills, including Word, Excel, email, and internet usage.
• Literate and numerate, capable of data input and interpretation.

Desired Criteria

• Experience in the Hire industry in a similar role

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