Senior Room Attendant
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our talented housekeeping team at the exclusive Grand Central Hotel.
Under the inspiring leadership of our Executive Head Housekeeper, Lisa Surgenor, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.
The salary for this full-time position is £24,807per annum. Hours vary, but typical shift patterns include, 7am to 3pm, 3pm to 11pm.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
The company reserves the right to apply enhanced short-listing criteria.
https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
- To supervise the work of housekeeping cleaners to ensure the bedrooms and corridors have been cleaned to the hotel's standards.
- To ensure the floor and trolley stocks are checked and maintained, ordering replacement stocks as necessary.
- To ensure relevant housekeeping cleaners receive the appropriate training & coaching in order to do their job.
- To perform a variety of housekeeping cleaning activities as required.
- To ensure quality standards and procedures are fully understood and implemented and daily checking procedures are correctly applied.
- To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests.
- To assist guests with any reasonable request for hotel services
- Respond to complaints and find the appropriate solution.
- To maintain the security of bedrooms and stock always, immediately reporting any breaches and dealing with lost property in accordance with hotel's procedures.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To ensure a safe environment is maintained in compliance with all health, safety and hygiene policies and procedures.
- Report any technical and maintenance needs.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- Any other duties as required by management.
About the company
Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it's not just about the products; it's our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.
Required Criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- A clean and tidy appearance
- Must have excellent attention to detail
- Work well under pressure and be a team player
- Educated to GCSE Standard or the equivalent including English and Maths
Desired Criteria
Skills you'll need
- Hospitality
- Cleaning Skills
- Supervisory Skills
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