Sales & Revenue Administrator

Sales & Revenue Administrator

Join a Legacy of Hospitality

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa.

For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it’s not just about the products; it’s our people who bring the Hastings experience to life.

With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we welcome you to apply for the position of Sales & Revenue Administrator within our Corporate Head Office in Belfast.

Our Head Office is adjoined to the four‑star Stormont Hotel and located just minutes away from Belfast City Centre. Under the inspiring leadership of our Group Revenue Manager, Cathy Scott, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role with a leading hospitality group.

The successful candidate can expect to work office hours fully on site, Monday to Friday, 35 hours per week excluding breaks.

We place a great emphasis on recruitment, induction, and integrating our staff into their department, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification – we can help you attain those – and offer an extensive range of learning and development opportunities.

We’re committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.

In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:

• Complimentary meals when on duty.

• An exclusive, preferential room rate across our entire portfolio of hotels.

• 20% Discount on food at our restaurants.

• Retail discounts and perks.

• Free parking at selected sites.

• 29 days’ holiday increasing with service, plus your birthday.

• Access to an extensive health and wellbeing programme.

The company reserves the right to apply enhanced short‑listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers/life-at-hastings/

Hastings Hotels is an Equal Opportunities Employer.

About the role

The Sales and Revenue Administrator will support and work alongside the Sales Managers and Group Revenue Manager in handling queries, providing accurate clerical and organisational support, and working across our sales, revenue, and events teams to achieve success for the buiness and deliver an exceptional standard of service to our customers, guests, and clients.

The successful candidate will:

• Be highly organised, efficient, and work with high levels of accuracy.

• Update client databases, track bookings, process paperwork within agreed timescales, and prepare and produce proposals, contracts and reports as required.

• Perform administrative duties including preparing contracts, proposals, emails, and updating mailing lists.

• Promote and contribute to a harmonious working environment where everyone is treated with respect and dignity.

• Update daily revenue report data and distribute reports to the senior management team in a timely manner.

• Manage administrative revenue and sales tasks.

• Support with completing proposals and submission documents.

• Regularly update online portals with content and imagery that is accurate.

• Undertake regular rate checks to ensure rates/rooms are loaded and bookable on all channels.

• Manage friends and family bookings and staff rate accommodation requests.

• Distribute and manage reservations from key account companies, responding with confirmation, and managing cancellation of bookings across the portfolio.

• Complete month end or weekly reports under the direction of the Revenue Managers.

• Manage the input of data when Sales Managers return from travel and exhibitions, and coordinate follow up.

• Organise, alongside Sales team, specific events hosted by the Sales team (FAM trips, sales blitzes, customer engagement).

• Support the sales team in driving Corporate, Leisure, Group and M&E business.

• Assist with the gift experience department as and when required.

• Carry out any other duties as required by management that are within the level of competency for the role or which present an opportunity for development.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it’s not just about the products; it’s our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• A right to work in the United Kingdom
• Educated to Level 2 (GCSE grades A-C) or the equivalent in English and Mathematics
• Excellent numeracy and ICT skills including the Microsoft Office suite
• Exceptional attention to detail and analytical skills
• Excellent ability to communicate to stakeholders at all levels via email, telephone, and in person
• Strong administrative experience and highly organised
• Ability to work well under pressure and be a collaborative team player
• Ability to manage own workload independently and prioritise effectively to meet deadlines

Desired Criteria

• Previous administrative experience in a customer-facing environment
• Knowledge of Opera Cloud or other property management systems (PMS)
• Educated to Level 6 (Undergraduate Degree) in a relevant field such as Business Studies
• Knowledge of Global Distribution / Channel Management Systems

Skills you'll need

• Business Analysis
• Revenue Forecasting
• Revenue Management
• Exceptional Customer Service Skills
• Time Management/Organisational skills