The Marcus, Tapestry Collection by Hilton - Housekeeping Supervisor in Portrush

The Marcus, Tapestry Collection by Hilton - Housekeeping Supervisor

About us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

As a Housekeeping Supervisor – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. You will be responsible for leading, training and supervising housekeepers in the hotel’s effort to deliver outstanding guest service and financial profitability.

Hours 16 per week

What we offer

Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

£20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape – Employee rate and family and friend rate

Cyrospa discount rate at Bodyscape

Discount at Puregym

Communication and advice on Health and Wellbeing

Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

Reward Club Incentive Scheme

Hotel Incentive scheme

Employee Assistance Programme (EAP) & Wellbeing App

Perks & Discounts – access to perks and discounts on travels, shopping and much more

About the role

Your day to day

• The Housekeeping Supervisor is responsible for ensuring all housekeeping areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements

• Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards

• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives

• Have full awareness of Tapestry Collection by Hilton brand standards and your role as Supervisor in ensuring the housekeeping team follow through on these standards daily

• Assess inventory of, assign for cleaning and inspect rooms

• Verify and report status and/or discrepancies of rooms

• Manage the stock control of all cleaning products, chemicals, and laundry

• Monitor lost and found property, stockrooms and trollies and designated inventories

• Assisting with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures

• Perform housekeeper duties as needed

• Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after guests needs

• Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives

• Assist in performance evaluation of housekeeping staff as needed

• Respond to special guest requests in a timely, friendly and efficient manner

• Health and Safety management – comply with company procedures and Safety Risk Audits

• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

How do I deliver this?

Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing, all the time.

• Leadership - We're leaders in our industry and in our communities.

• Teamwork - We're team players in everything we do.

• Ownership - We're the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• 1 Experience within a Housekeeping Supervisor role
• Proven experience of supervising others
• High standards of Attention to Detail
• Strong Time Management skills and flexible with regards to working hours
• Ability to communicate and follow instruction
• Must have a clear understanding of speaking and understanding English

Desired Criteria

• Previous experience in the hospitality industry

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