Head of Finance Operations in London

Head of Finance Operations (FinOps)

Caron Group is a family of care homes located across Mid and South Wales. Our ethos is to provide high-quality care while ensuring that the privacy, dignity, and choice for our residents remain at the heart of everything we do. With over 24 years of experience in the care sector, we specialise in residential, nursing, and dementia care for older people. We are now entering an exciting phase of growth and are seeking dedicated, passionate individuals to join us on this journey and help us continue delivering exceptional care.

About the role

We are seeking an experienced Head of Finance Operations (FinOps) to lead and modernise the organisation’s end-to-end finance operations function, overseeing high-volume transactional finance activities including Accounts Payable, Accounts Receivable, payroll operations, and related finance processes.

This role will be responsible for driving operational excellence, process optimisation, automation, and AI-enabled efficiencies across finance operations while ensuring strong financial controls, compliance, accuracy, and service delivery standards.

The successful candidate will play a key leadership role in maximising the value of NetSuite, improving finance workflows, enhancing reporting visibility, and building a scalable shared services-style finance operations model suitable for a growing healthcare organisation.

Responsibilities:

Finance Operations Leadership:

• Lead the day-to-day operations of transactional finance functions including:

  • Accounts Payable

  • Accounts Receivable

  • Payroll Operations

  • Transaction Processing

• Build a high-performing, service-oriented Finance Operations function with clear KPIs, SLAs, and accountability.

• Develop and implement a scalable operating model to support organisational growth.

• Partner closely with FP&A, Commercial Finance, HR, Procurement, and Home Managers.

Process Optimisation & Transformation:

• Review and redesign finance operational processes to improve efficiency, accuracy, scalability, and control.

• Identify opportunities for standardisation, simplification, and automation across finance workflows.

• Lead continuous improvement initiatives using Lean, Six Sigma, or similar operational excellence methodologies.

• Reduce manual intervention and duplicate processing activities through workflow redesign.

Automation & AI Enablement:

• Identify and implement AI-enabled solutions for high-volume, low-risk, repetitive finance activities.

• Drive automation initiatives including:

  • Invoice processing

  • Reconciliations

  • Exception management

  • Cash allocation

  • Payroll validation

  • Reporting workflows

• Evaluate emerging finance technologies and recommend practical solutions aligned with business needs.

Finance Systems & NetSuite Optimisation:

• Act as the finance operations lead for NetSuite process optimisation and user adoption.

• Collaborate with IT and external partners to improve:

  • System workflows

  • Integrations

  • Reporting capability

  • Controls automation

  • Data quality

• Ensure finance systems support operational efficiency and robust governance.

Controls, Governance & Compliance:

• Maintain strong financial controls and operational governance across all transactional activities.

• Ensure compliance with internal policies, audit requirements, payroll legislation, and regulatory standards.

• Support internal and external audit activities.

• Develop operational risk frameworks and escalation procedures.

Team Leadership & Capability Development:

• Lead, mentor, and develop finance operations teams and team leaders.

• Build a culture focused on accountability, continuous improvement, customer service, and innovation.

• Support workforce planning and efficient resource allocation.

Develop capability within the team around automation, systems usage, and process ownership.

Performance Management & Reporting:

Establish and monitor operational KPIs and service metrics including:

• Invoice turnaround time

• Payment accuracy

• Payroll accuracy

• Payment accuracy

• Payroll accuracy

• Query resolution

• Productivity measures

• Deliver regular operational reporting and insights to senior leadership.

Use data to drive decision-making and process improvements.

Essential Experience

• Significant experience leading high-volume finance operations or shared services functions.

• Proven experience managing Accounts Payable, Accounts Receivable, payroll operations, or finance transaction processing teams.

• Strong track record of process optimisation, automation, and operational transformation.

• Experience implementing or optimising ERP systems, preferably NetSuite.

• Experience driving efficiency improvements within growing or multi-site organisations.

Demonstrated success leading teams through change and transformation initiatives.

Essential Skills & Competencies

• Strong operational leadership and stakeholder management skills.

• Excellent understanding of finance operations, controls, and governance.

• Strong analytical and problem-solving capabilities.

• Commercially aware with a continuous improvement mindset.

• Knowledge of AI and automation tools applicable to finance operations.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong communication and influencing skills.

Preferred Experience

• Experience within healthcare, care homes, hospitality, or other multi-site service environments.

• Exposure to shared services or centralised finance operations models.

• Experience with workflow automation, RPA, OCR, or AI-enabled finance technologies.

Knowledge of payroll systems such as Sage Payroll.

Qualifications

• Degree in Finance, Accounting, Business, or related discipline desirable.

About the company

Caron Group is a family of care homes across mid and south Wales. Our ethos is to provide quality care and to ensure that privacy, dignity and choice for our residents is at the core of everything we do. We have been operating in the care sector for twenty-four years and specialise in residential, nursing and dementia care for older people.

Required Criteria

• Proven experience in finance operations management.
• Strong leadership and team management skills.
• In-depth knowledge of financial regulations and compliance.
• Demonstrable experience in financial reporting, budgeting, and forecasting.
• Hold a relevant professional accounting qualification (e.g., ACA, ACCA, CIMA).

Desired Criteria

• Experience working within the care home or healthcare sector.
• Experience managing finance operations during a period of company growth.
• Proficiency with financial management software relevant to the care sector.
• Excellent analytical and problem-solving abilities.
• Strong communication and stakeholder management skills.

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