Care Quality Supervisor - Extra Care
Herts at Home - Care Quality Supervisor for Extra Care in Robert Humbert House, Letchworth
Salary: £32,888.16
Working Hours: 40 hours per week
An exciting opportunity has arisen within Herts at Home for a new Care Quality Supervisor to join Robert Humbert House Extra Care Scheme in Letchworth.
Who we are:
As a Hertfordshire-based provider, we understand the unique care needs of our community. Our local authority ownership ensures high standards and accountability in care. We tailor our care services to meet individual needs and preferences across Hertfordshire.
Purpose of the Job
Contributes effectively and professionally to support staff and customers within the operational team.
Care Quality Supervisors are responsible for ensuring that services provided are effective, efficient, and result in positive, personalised outcomes for both staff and customers. They offer guidance, information, and advice related to care situations, while also supporting the Care Team Manager (CTM) in the management of care staff.
Care Quality Supervisors will work alongside the CTM to promote best practices within the service, ensuring that customers receive the necessary support for their care needs. They collaborate with community groups, other organisations, and local members to achieve favourable outcomes for people we support.
Care Quality Supervisors will play a key role in leading staff development and learning initiatives in alignment with development programs and workforce strategies, providing coaching, mentoring, and supervision as appropriate.
Additionally, Care Quality Supervisors will assist in coordinating responses to safeguarding concerns that arise, supporting the identification of safeguarding plans to mitigate risks. They will oversee the collection of relevant information to be presented to the Care Team Manager and/or Senior Managers and ensure that all outcomes of investigations are recorded accurately and that records are kept up to date.
Person Specification
- Must have An NVQ Level 3 in Health & Social Care or willing to work toward this.
- Communicates positively and with clarity.
- Strong IT, report writing, data analysis and written skills.
- Acts in a self-directed, proactive way to identify / develop opportunities ideas & innovation.
- Keeps calm and focused under pressurised and challenging circumstances.
- Mentors, coaches, supports and supervises staff to be accountable, proactive, innovative, autonomous and to enhance performance.
- Interprets research, audits, and case law, presenting insights clearly to inform practice.
- Supervise and support team members’ capabilities to meet service standards, setting clear performance expectations.
- Leads by example, providing direction and articulating the company’s main priorities, culture, values and behaviours.
- Promotes a culture of openness and honesty and challenges inappropriate behaviour from others.
- Finds innovative solutions to meet identified needs of customers.
Special Requirements
Access to a car and a full UK driving licence is desirable but not essential. You will be required to attend meetings at sites other than your own work base.
Criminal Background Check
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Health and Safety
It will be the duty of every employee while at work to take reasonable care for the Health and safety of themselves and of other persons who may be affected by their acts or omissions at work.
Why Choose Herts at Home?
- Competitive salary
- Annual salary reviews
- Herts Rewards - Employee discount programme
- Access to Blue Light Card
- £100 Amazon voucher with our Refer a friend Scheme
- Employee Assistance Programme (EAP) & wellbeing support
- Pension
- Staff recognition scheme
- Paid Training and apprenticeship opportunities to gain recognised qualifications
- Career progression opportunities
About the role
Work Schedule:
- 5 over 7 days on a rota pattern, including early, late, and weekend shifts.
Main Areas of Responsibility
- Complete care shifts.
- Ensure services are effective and efficient, resulting in positive outcomes.
- Provide care-related guidance and advice.
- Support the Care Team Manager in staff management.
- Promote best practices to meet care needs.
- Collaborate with community groups and organisations.
- Lead staff development, coaching, and supervision.
- Coordinate safeguarding responses and plans.
- Collect and present information to managers.
- Maintain accurate and up-to-date records.
- Use analytical skills and evidence-based practice for assessments, reviews, and spot checks.
- Manage cases, conduct assessments, reviews, and spot checks, and manage risks in complex situations.
- Complete initial and ongoing assessments with customers to identify outcomes, review support, equipment, and carer delivery.
- Work collaboratively with organisations, community groups, and members to achieve positive outcomes.
- Engage with, assist, and advise carers/families, conducting assessments and reviews for safe care delivery.
- Support customers in taking positive risks and complete relevant paperwork.
- Provide team support and direction on legislation, including the Mental Capacity Act, Care Act, and Mental Health Act, adhering to CQC standards.
- Deputise for the manager in their absence.
Development of Self and Others and Supervision &
Demonstrate Herts at Home Culture, Values and Behaviours and Care Standards
Closing date for applications: Friday 9th October 2026
We offer competitive pay rates and opportunities for career advancement within our organisation. If you are passionate about making a difference in the lives of others, we encourage you to apply for this rewarding position.
About the company
Herts at Home Limited, established in 2018, is a care provider wholly owned by Hertfordshire County Council. The company offers local care services, including support at home, reablement and Extra Care aiming to deliver high-quality care that enables individuals to maintain their independence and engage in activities they value.
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