Ibis Budget - Front Office Supervisor
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
What we offer:
Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
Employee Assistance Programme (EAP) & Wellbeing App
Perks and Discounts – access to perks and discounts on travels, shopping and much more
About the role
Your day to day:
People
Assist the Front Office Manager in all aspects of their duties
Assisting in managing the efficient operation of reception.
Meeting Andras Hotels and Ibis Budget targets including, financial and quality targets, etc.
Communicate objectives and budgets to the team, ensuring objectives are set and targets are met
Measuring and communicating results at meetings
Liaise with Housekeeping Department to ensure room image is maintained and therooms policy is adhered to
Maintain inter-departmental relationships to ensure seamless guest services
Provide input for Front Office Department Meetings and deputise in cases of absence
Support the Front Office Manager to ensure employee orientation, training and succession planning is carried out to standard
Actively participate in training and development programs and maximise opportunities for self-development
To assist the Front Office Manager in the development of the reception team and actively coach on hospitality skills, department procedures etc.
Guest Experience
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
Supporting the Front Office Team enabling them to meet all guest requirements effectively.
Maintenance of guest information
Maintenance of information about local events
Responsible for group bookings
Assisting Management with serious complaints
Responsible Business
Demonstrate awareness of health and safety policies and procedures and ensure all procedures are conducted safely and within guidelines
Demonstrate service attributes in accordance with industry expectations and company standards
Familiarise yourself with the company values and model desired behaviours
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety
Financial
Control the availability of rooms, rooms types, accuracy of room count and rate categories
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Compile statistics for front officeand provide reports relatingto that area
In conjunction with the Front Office Manager interpret the department's budget
Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
Compile occupancy statistics
Cash handling and banking procedure
Dealing with irregular payments
Assisting in credit policies and facilities
Assisting in cash security procedures
How do I deliver this?
Heartist Transforming” - Offering guests a different experience, creating emotion, forging lasting relationships built on courtesies, moments and memories, also means allowing spontaneity, encouraging initiative and letting every employee express their personality.
AccorHotels sees a “Heartist” in each employee — a master of the art of hospitality who serves others from the heart, with curiosity and inventiveness and therefore always strive to:
Make guests feel welcome
Make guests feel heart-warmed
Make guests feel incredible
Make guests feel like they belong
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Required Criteria
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- A good administrative and customer service background with the ability to demonstrate skills in both
- Experience of working as part of a team
- Strong organisational skills, ability to prioritise, multitask
- Strong attention to detail
- Able to work on own initiative
Desired Criteria
- 2 years experience as a Receptionist in a hotel
- Experience as a Front Office Supervisor
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Ibis Budget - Front Office Supervisor employer: Seeme Hired Ltd
As a Depot Manager in Cumbernauld, you will join a company that values its employees and fosters a collaborative work culture focused on growth and development. With over sixty years of experience in plastic manufacturing, the company offers competitive benefits, comprehensive training programs, and opportunities for career advancement, all while maintaining a strong commitment to health and safety standards. The supportive environment encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
