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For Companies At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring customer safety.
- Company: Join M Group Energy, a leader in UK energy services focused on innovation and sustainability.
- Benefits: Enjoy competitive salaries, flexible working options, and a range of employee perks.
- Why this job: Be part of a friendly team that values growth, integrity, and customer service.
- Qualifications: A valid UK driving licence and strong customer service skills are essential.
- Other info: Full training provided, with opportunities for career progression and upskilling.
The predicted salary is between 26984 - 40126 £ per year.
Seeka Warwickshire, England, United Kingdom
Revenue Protection Officer – Seeka
About the Role
Join our Metering team and help protect revenue by investigating, detecting, and preventing gas and electricity theft in residential and commercial properties. You will be responsible for ensuring safe installations, collecting evidence, and collaborating with suppliers on next steps.
Where will you be working?
At M Group Energy, we enable essential energy services across electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation. Our Metering team provides efficient services for gas, electricity, and water meters, installing, maintaining, and managing meters to ensure accurate billing.
What will you be doing?
- Investigate, detect, and prevent gas and electricity theft.
- Ensure safe installations and coordinate with suppliers for further action.
- Collect and present evidence to clients to support decision‑making.
- Perform debt recovery activities and carry out metering tasks such as installing SMART meters or de‑energising/disconnecting supplies.
- Demonstrate professionalism and integrity, remaining calm in challenging situations.
- Receive training to become a qualified dual‑fuel engineer if joining on a non‑technical or single‑fuel basis.
What you’ll bring
- Valid UK driving licence with less than 6 points.
- Strong customer service background with the ability to remain calm in challenging situations.
Salary
- Single fuel – £36,431 per annum (full‑time)
- Single fuel (3 phase/CT) – £37,515 per annum (full‑time)
- Dual fuel – £42,285 plus £2k attendance and safety bonus per annum (full‑time)
- Dual fuel (3 phase/CT) – £43,370 plus £2k attendance and safety bonus per annum (full‑time)
- Candidates joining on a single fuel basis will be required to upskill to dual fuel. The salaries stated above apply during the initial training period and will increase to £42,28 upon full qualification at the dual fuel level.
Benefits
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
- Standby / Overtime / Call out
Please note: Occasionally, job adverts may close before the stated closing date. Apply as soon as possible to ensure your application is considered.
Successful candidates may be subject to third‑party background checks and drug and alcohol testing as part of the hiring process.
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Revenue Protection Officer employer: Seeka
Contact Detail:
Seeka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Familiarise yourself with the energy sector, particularly around metering services. Understanding the basics of gas and electricity theft prevention will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. As a Revenue Protection Officer, you'll need to demonstrate professionalism and calmness in challenging situations, so be ready to share examples of how you've handled difficult customer interactions.
✨Tip Number 3
Network with professionals in the energy sector or join relevant online forums. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare for potential conflict management scenarios. Since the role involves confronting situations, think about how you would approach these challenges and be ready to discuss your strategies during interviews.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Revenue Protection Officer. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Customer Service Skills: Since strong customer service skills are essential for this position, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to handle challenging situations professionally.
Showcase Problem-Solving Abilities: The role requires a proactive and solution-oriented mindset. Include instances where you successfully resolved conflicts or challenges in previous roles to showcase your problem-solving abilities.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Seeka
✨Showcase Your Customer Service Skills
As a Revenue Protection Officer, you'll need to demonstrate strong customer service abilities. Prepare examples of how you've handled challenging situations in the past, showcasing your professionalism and calmness under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties of the position, such as investigating gas and electricity theft and managing meter installations. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Highlight Your Problem-Solving Mindset
The company values a proactive and solution-oriented approach. Be ready to discuss instances where you've successfully resolved issues or conflicts, demonstrating your ability to think on your feet.
✨Prepare for Conflict Management Scenarios
Since previous experience in conflict management is beneficial, consider preparing for potential situational questions. Think about how you would handle confrontations or difficult conversations, and be ready to articulate your strategies.
