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- Tasks: Lead a dynamic team to enhance operational excellence and drive performance.
- Company: Join M Group, a leader in essential energy infrastructure services across the UK.
- Benefits: Enjoy flexible working, wellness support, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a fun, respectful culture that values growth and innovation.
- Qualifications: Looking for creative leaders with experience in contact centres or utilities.
- Other info: Opportunities for training and development available for all career stages.
The predicted salary is between 42000 - 84000 £ per year.
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group, were enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within ourMeteringteam, youll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers.
What will you be doing?
As In-Day Operations Manager, youll lead and develop a high-performing back office support team, championing operational excellence and embedding continuous improvement across every process. You\’ll collaborate with planning and performance teams to ensure service level agreements are met and our teams are fully equipped to deliverevery single day.
Your Key Responsibilities Include
- Leading and motivating the back office support team to drive field performance and reduce cost of loss
- Reporting against key performance indicators and service targets
- Reviewing operational processes to identify opportunities for efficiency and innovation
- Making proactive, evidence-based decisions to improve delivery
- Collaborating with internal teams and external stakeholders to enhance operational readiness
- Ensuring compliance with all company policies, regulatory standards, and safety procedures
- Coaching and developing your team to exceed expectations in engagement and performance
- To ensure the Commissioning Helpdesk is operating efficiently and managed in line with detailed KPIs
- To ensure all industry SLA\’s are met in relation to data capture
What youll bring
This role is based in Bootle. Youll bring leadership, energy and experience to the table.
Were Looking For Someone Who Is
- A creative and ambitious people leader with a hands-on approach to change
- Experienced in contact centre or scheduling environments, ideally in the utilities sector
- Skilled at motivating teams and embedding a performance-first culture
- Analytical, proactive, and confident in making decisions backed by data
- Excellent at building relationships across teams and stakeholders
- Knowledgeable in compliance standards and risk mitigation strategies
Whats in it for you?
We offer a broad range of benefits designed to support your life in and out of work:
- Matched or contributory pension scheme
- Online GP service available 365 days a year
- Employee assistance programme and wellbeing support
- Access to thousands of retail discounts via My Rewards portal
- Cycle to work and salary finance schemes
- Enhanced leave policies for maternity, paternity and adoption
- Reward and recognition programme
- 25 days annual leave plus bank holidays
About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- Were responsible and go further for our people, clients, communities and the planet
- Were open and seek new and better ways of exceeding expectations
- Were together and as one team; the whole is greater than the sum of the parts
- Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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Inday Operations Manager employer: Seeka
Contact Detail:
Seeka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inday Operations Manager
✨Tip Number 1
Familiarise yourself with the utilities sector, especially in metering services. Understanding the specific challenges and innovations in this field will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss your approach to fostering a performance-first culture and how you've driven operational excellence.
✨Tip Number 3
Network with current or former employees of M Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage during your discussions.
✨Tip Number 4
Prepare to discuss compliance standards and risk mitigation strategies relevant to the role. Being knowledgeable in these areas will demonstrate your readiness to ensure that all operations meet regulatory requirements.
We think you need these skills to ace Inday Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in contact centre or scheduling environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and driving operational excellence. Mention specific examples of how you've motivated teams and improved processes in previous roles.
Highlight Leadership Skills: Emphasise your leadership style and how it aligns with the company's values. Provide examples of how you've successfully led teams, focusing on your ability to foster a performance-first culture.
Showcase Analytical Abilities: Demonstrate your analytical skills by discussing how you've made data-driven decisions in past roles. Include any relevant metrics or KPIs that showcase your impact on operational efficiency.
How to prepare for a job interview at Seeka
✨Show Your Leadership Skills
As an In-Day Operations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your hands-on approach and how you foster a performance-first culture.
✨Understand the Industry
Familiarise yourself with the utilities sector, especially in metering services. Be ready to discuss current trends and challenges in the industry, as well as how your experience aligns with the company's goals in delivering efficient and flexible services.
✨Emphasise Continuous Improvement
The role requires a focus on operational excellence and continuous improvement. Think of specific instances where you've identified inefficiencies and implemented changes that led to better performance or cost savings. Be prepared to share these insights during your interview.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, particularly when discussing how you've made evidence-based decisions in previous roles.
