At a Glance
- Tasks: Support customers during faults and emergencies with calm and confident communication.
- Company: Join a caring team at Iberdrola, dedicated to making a difference.
- Benefits: Enjoy 36 days annual leave, competitive salary, and various health benefits.
- Other info: Flexible shift patterns and opportunities for career progression.
- Why this job: Make a real impact by helping people in urgent situations.
- Qualifications: Customer-focused, excellent communication skills, and ability to stay calm under pressure.
The predicted salary is between 30150 - 30150 £ per year.
A caring and efficient approach is at the heart of this role — supporting customers when they need us most. If you’re looking for a role where your calm, confident and steady voice genuinely helps people during faults and emergency situations, join us at our Faults & Emergencies Recruitment Discovery Day and learn about a customer‑focused career where your reassurance, quick thinking and professionalism truly matter.
This is your chance to meet the team and experience the environment.
Event Details
- Wednesday 1st of July 2026
- Glasgow Hilton, 1 William Street, Glasgow, G3 8HT
- No appointment needed — just drop in between 10:00am – 6:30pm
What You’ll Experience
- Meet the Team: Learn about the role and how we support customers through real‑time incidents.
- Live Q&A: Shift patterns, training, progression — ask it all.
About the Role – Customer Service Representative, within Faults & Emergencies Team
When customers call with a fault, outage or urgent issue, you’re the first person they speak to. Your ability to stay calm, reassure people, and take control makes a real impact — especially during storms and high‑pressure events.
What This Role Suits
- Are customer focused and genuinely caring
- Excel on the phone, communicating clearly and confidently
- Have excellent PC skills and can navigate multiple systems with ease
- Remain composed under pressure
- Are self‑starters who take initiative
- Work confidently both independently and within a close‑knit team
In between calls, you’ll complete infill work to help keep everything running smoothly.
What You’ll Be Doing
- Handling inbound and outbound calls calmly and professionally
- Reassuring customers and accurately logging incidents across multiple systems
- Providing updates and coordinating with engineers
- Supporting vulnerable customers with extra care
- Making proactive wellbeing calls when needed
- Completing infill tasks between emergency calls
Shift Patterns
Full-Time Roles
Our full-time shift pattern offers 4 day working weeks, giving you significantly more time off than traditional shift patterns. You will work on a 10-week rotation, with your shifts changing, encompassing some earlier shifts and some ending at midnight — all within a stable cycle you can plan around.
Part-Time Roles (Weekend-Only or Evenings and Weekends)
If you prefer a focused schedule, we also offer weekend-only part-time roles, as well as patterns which include evenings and weekends, ideal for those who want consistency with specific requirements.
Location
The Customer Service Representative roles are based at our modern purpose-built Scottish Power HQ at 320 Saint Vincent Street, G2 5AD.
Starting Salary & Benefits
In return, we offer a competitive starting salary of £30,150 per annum (pro rata for part-time roles), enhanced by a 28% shift allowance. As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why Attend?
- Explore a meaningful career where your voice truly makes a difference
- Meet the team behind this essential service
- Learn about training, support and career progression
- Get a feel for the impact and purpose of the role
What Happens Next?
Following the Discovery Day, candidates who remain interested in the role and who meet our requirements may be invited to attend an Assessment Day, taking place during the week commencing Monday 6 July 2026. The Assessment Day will include:
- An IT skills assessment
- An opportunity to learn more about the role and team
We are currently recruiting for vacancies with a start date between early and mid-August 2026. If there are no suitable vacancies available at the time of your application, or if we identify you as a strong candidate for future opportunities, you may be added to our reserve list for consideration for upcoming roles.
Application Process
Due to the high level of interest we receive, we are unfortunately unable to contact every applicant individually. If you do not hear from us following your attendance at the Discovery Day, this means your application has not been successful on this occasion. We would, however, encourage you to apply for future opportunities with us.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
Customer Service Representative - Information Discovery Day Customer Service Representative - I[...] in Glasgow employer: Seeds Renewables
Iberdrola is an exceptional employer that prioritises a supportive and customer-focused work culture, particularly for the role of Customer Service Representative. Located in the modern Scottish Power HQ in Glasgow, employees benefit from a competitive salary, generous annual leave, and a range of health and wellbeing options, all while enjoying a unique shift pattern that promotes work-life balance. With ample opportunities for training and career progression, joining our team means making a meaningful impact in customers' lives during critical moments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Information Discovery Day Customer Service Representative - I[...] in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Seeds Renewables. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Seeds Renewables before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Information Discovery Day Customer Service Representative - I[...] in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Seeds Renewables:Your cover letter is your chance to shine! Tell us why you want to work at Seeds Renewables specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Seeds Renewables!
How to prepare for a job interview at Seeds Renewables
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
