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For Companies At a Glance
- Tasks: Provide top-notch support to startup founders through live chat, phone, and email.
- Company: Join a leading legaltech startup in Greater London with a vibrant culture.
- Benefits: Enjoy a competitive salary, private healthcare, and a generous development budget.
- Why this job: Be part of the startup ecosystem and make a real difference for founders.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Experience a hybrid work environment with great growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading legaltech startup in Greater London is seeking a Customer Support Specialist to deliver high-quality assistance to startup founders. This role involves direct customer interaction via live chat, phone, and email.
Ideal candidates will have:
- Prior customer service experience
- Strong communication skills
- A passion for the startup ecosystem
SeedLegals offers a hybrid work environment, competitive salary, and numerous benefits including private healthcare, annual leave, and a development budget.
Startup CX Champion: LegalTech Support (Hybrid) employer: SeedLegals
Contact Detail:
SeedLegals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Startup CX Champion: LegalTech Support (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the legaltech space on LinkedIn or at local startup events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer support. We want to show them that you’re not just another candidate, but someone who truly understands their mission and values.
✨Tip Number 3
Practice your communication skills! Since this role involves direct interaction with customers, we suggest doing mock interviews or role-playing scenarios. This will help you feel more confident when it comes to handling live chats or phone calls.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Startup CX Champion: LegalTech Support (Hybrid)
Some tips for your application 🫡
Show Your Passion for Startups: When writing your application, let us know why you're excited about the startup ecosystem. Share any relevant experiences or projects that highlight your enthusiasm and understanding of the challenges faced by startup founders.
Highlight Your Customer Service Skills: Make sure to emphasise your previous customer service experience. We want to see how you've successfully handled customer interactions in the past, whether through live chat, phone, or email. Specific examples can really make your application stand out!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at SeedLegals
✨Know Your LegalTech
Familiarise yourself with the legaltech landscape and SeedLegals' offerings. Understanding their products and how they support startup founders will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for customers, as this will demonstrate your capability in a customer support role.
✨Practice Communication Scenarios
Since the role involves direct interaction via live chat, phone, and email, practice responding to common customer queries. This will help you articulate your thoughts clearly and confidently during the interview.
✨Express Your Passion for Startups
Share your enthusiasm for the startup ecosystem during the interview. Discuss any relevant experiences or insights you've gained, as this will resonate well with the company's culture and values.
