Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support to startups via live chat, calls, and emails.
- Company: Join SeedLegals, a leading legaltech startup revolutionising entrepreneurship.
- Benefits: Enjoy private healthcare, 25 days leave, share options, and a hybrid work policy.
- Other info: Dynamic role with opportunities for growth and collaboration across various teams.
- Why this job: Be part of a diverse team making entrepreneurship accessible while learning from industry experts.
- Qualifications: Experience in customer service, fluent in English and French, and CRM savvy.
The predicted salary is between 28000 - 30000 £ per year.
Interested in exploring the world of legaltech? Want to bring your customer support experience to a startup environment? Join our diverse team at SeedLegals and provide high-quality support to startups and startup founders! SeedLegals is the leading provider of automated legal solutions for startups in the UK and globally. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all.
We’ve revolutionised early-stage fundraising, incentivising teams with share options, applying for SEIS/EIS, and managing cap tables since our inception in 2016. With over 50,000 companies served, startups raising over £1.5 billion on our platform, and 1 in 3 early-stage funding rounds closed with us, we’ve become a driving force in the industry. We are a diverse and talented team who believe entrepreneurship should be accessible to everyone, and by providing founders with tools to create, build and scale their ideas, we help make this happen.
Our values are key to our success. We:
- Invest and trust in each other
- Are committed to a growth mindset
- Embrace diversity and cultivate inclusion
- Are driven by customer success
With offices in London and Paris, and a team in Ireland & the US, we’re always looking for talented individuals to join our team.
The Role:
You’ll be the first point of call for users, providing them with great customer support, helping answer their questions and navigating the UK and French versions of the SeedLegals platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you'll need to answer questions about anything and everything to do with using SeedLegals, from login issues through to questions about specific legal documents, and connecting the user with members of the team in other parts of the company. You will also be giving one-on-one product-specific support through emails and video calls. Your work will be based on HubSpot, utilising the CRM and its new AI tools to deliver a friendly and efficient experience for our users.
You’ll help write articles and resources in English and French for internal use and for founders using the platform. You will be in charge of document filing with the relevant administrative bodies in France and the UK, and you’ll help work on projects that help improve the efficiency of the teams. You will work directly with other teams in the business, including our engineers, product managers, sales, marketing and legal teams, just to name a few. Collaborating with our amazing team of developers, founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best-in-class support to our users.
This is a hybrid position where we would require you to come into our London or Paris offices a couple of times a month, meaning that you would need to be based in either the UK or France. Your annual starting salary would be between £28,000 - £30,000.
Requirements:
- Proven experience in customer service or support (Email, Phone, and Live Chat)
- You know your way around a CRM, such as HubSpot, and thrive in a digital-first support environment.
- You possess phenomenal English & French communication skills. You can distil complex legal, tax, and equity jargon into clear, actionable advice for startup founders.
- A solid track record of hitting (and exceeding) KPIs. You work well under pressure, are comfortable de-escalating tricky situations, and can solve problems independently.
- You are proactively feedback-focused. You seek out feedback, apply it quickly, and are motivated to assume more responsibility as we scale.
- A genuine passion for innovation. You’re excited to interact with founders daily and want to learn about the startup & investment landscape.
- You anticipate issues and find ways to add value to the customer experience. You have the organisational skills to juggle multiple tasks without missing a deadline.
- You’re driven to deliver a customer experience that aligns with our values and tone, helping founders achieve their goals every single day.
- Being able to speak both French and English.
Benefits:
- Private healthcare, life, and group critical illness insurance
- 25 days annual leave, plus bank holidays and your birthday off
- 3 volunteer days per year
- Share options after one year in the company
- Pension
- Hybrid working policy, and a £250 work-from-home allowance.
- Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
- Discounted Classpass membership
- Cycle to work scheme
- Annual learning & development budget
- Free lunch in the office once a week
Interview Process:
- Apply online
- 30 min video call with Hiring Team member + short written task
- 45 min interview with French Head of Operations & a member of the French CX team (Interview in French)
- 1hr interview with the Director of Strategic Operations and Customer Support & Funding Manager (Interview in English)
- 30 min chat with the CEO
Customer Support Representative, UK & France in London employer: SeedLegals
Contact Detail:
SeedLegals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative, UK & France in London
✨Tip Number 1
Get to know the company inside out! Research SeedLegals, understand their mission, and be ready to discuss how your customer support experience can help them achieve their goals. This shows you're genuinely interested and prepared.
✨Tip Number 2
Practice your communication skills in both English and French. Since you'll be dealing with users from both countries, being able to switch between languages smoothly will give you an edge. Try role-playing common customer scenarios with a friend!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you turned a tricky situation into a positive outcome. This will demonstrate your ability to handle pressure and de-escalate issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with digital platforms, which is key for this role.
We think you need these skills to ace Customer Support Representative, UK & France in London
Some tips for your application 🫡
Show Your Customer Support Skills: Make sure to highlight your experience in customer support. We want to see how you've helped customers in the past, whether through email, phone, or live chat. Share specific examples that demonstrate your ability to solve problems and provide excellent service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect our values and the role. Mention your passion for legaltech and how you can contribute to making entrepreneurship accessible for everyone.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your message is easy to understand. This will show us that you can distil complex information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at SeedLegals
✨Know Your Stuff
Familiarise yourself with SeedLegals and its services. Understand the legaltech landscape, especially how it impacts startups. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Languages
Since this role requires both English and French communication skills, practice speaking and writing in both languages. Prepare to discuss complex topics in a simple way, as you'll need to explain legal jargon to founders.
✨Show Off Your Customer Service Skills
Be ready to share specific examples of how you've handled customer queries in the past. Highlight your experience with CRM tools like HubSpot and any KPIs you've exceeded. This will demonstrate your ability to thrive in a digital-first support environment.
✨Embrace Feedback
During the interview, express your willingness to receive and act on feedback. Share instances where you've proactively sought feedback and improved your performance. This aligns with SeedLegals' growth mindset and shows you're ready to take on more responsibility.