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- Tasks: Provide top-notch customer support to startups and founders via live chat, calls, and emails.
- Company: Join SeedLegals, a leading legaltech startup revolutionising entrepreneurship in the UK and beyond.
- Benefits: Enjoy private healthcare, 25 days annual leave, and a competitive salary of £28,000-£30,000.
- Why this job: Be part of a diverse team making entrepreneurship accessible while learning about the startup landscape.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for innovation.
- Other info: Hybrid role with opportunities for growth and collaboration across various teams.
The predicted salary is between 28000 - 30000 £ per year.
Interested in exploring the world of legaltech? Want to bring your customer support experience to a startup environment? Join our diverse team at SeedLegals and provide high-quality support to startups and startup founders!
SeedLegals is the leading provider of automated legal solutions for startups in the UK and globally. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We’ve revolutionised early-stage fundraising, incentivising teams with share options, applying for SEIS/EIS, and managing cap tables since our inception in 2016. With over 50,000 companies served, startups raising over £1.5 billion on our platform, and 1 in 3 early-stage funding rounds closed with us, we’ve become a driving force in the industry.
We are a diverse and talented team who believe entrepreneurship should be accessible to everyone, and by providing founders with tools to create, build and scale their ideas, we help make this happen. Our values are key to our success. We:
- Invest and trust in each other
- Are committed to a growth mindset
- Embrace diversity and cultivate inclusion
- Are driven by customer success
With offices in London and Paris, and a team in Ireland & the US, we’re always looking for talented individuals to join our team.
The Role:
You’ll be the first point of call for users, providing them with great customer support, helping answer their questions and navigating the platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you’ll need to answer questions about anything and everything to do with using SeedLegals, from login issues through to questions about specific legal documents, and connecting the user with members of the team in other parts of the company. You will also be giving one-on-one product‑specific support through emails and video calls.
Your work will be based on HubSpot, utilising the CRM and its new AI tools to deliver a friendly and efficient experience for our users. You’ll help write articles and resources for internal use and for founders using the platform, and you’ll help work on projects that help improve the efficiency of the team.
You will work directly with other teams in the business, including our engineers, product managers, sales, marketing and legal teams, just to name a few. Collaborating with our amazing team of developers, founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best‑in‑class support to our users.
This is a hybrid role where we would require you to come into our office a couple of times a month. Your annual starting salary would be between £28,000-£30,000.
Requirements:
- Proven experience in customer service or support (Email, Phone, and Live Chat).
- You know your way around a CRM, such as Hubspot, and thrive in a digital‑first support environment.
- You possess phenomenal communication skills. You can distill complex legal, tax, and equity jargon into clear, actionable advice for startup founders.
- A solid track record of hitting (and exceeding) KPIs. You work well under pressure, are comfortable de‑escalating tricky situations, and can solve problems independently.
- You are proactively feedback‑focused. You seek out feedback, apply it quickly, and are motivated to assume more responsibility as we scale.
- A genuine passion for innovation. You’re excited to interact with founders daily and want to learn about the startup & investment landscape.
- You anticipate issues and find ways to add value to the customer experience. You have the organisational skills to juggle multiple tasks without missing a deadline.
- You’re driven to deliver a customer experience that aligns with our values and tone, helping founders achieve their goals every single day.
Private healthcare, life, and group critical illness insurance. 25 days annual leave, plus.
Customer Support Representative in London employer: SeedLegals
Contact Detail:
SeedLegals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in London
✨Tip Number 1
Get to know the company inside out! Research SeedLegals, understand their mission, and be ready to chat about how your customer support experience can help them achieve their goals. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be distilling complex info for startup founders, try explaining legal concepts to a friend in simple terms. This will help you feel more confident during interviews and show off your ability to connect with users.
✨Tip Number 3
Be proactive! Think of ways you can improve customer support processes or enhance user experience at SeedLegals. Bring these ideas to the table during your interview to demonstrate your passion for innovation and problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our diverse team and contributing to making entrepreneurship accessible for everyone.
We think you need these skills to ace Customer Support Representative in London
Some tips for your application 🫡
Show Your Customer Support Skills: Make sure to highlight your previous customer support experience in your application. We want to see how you've helped customers in the past and how you can bring that expertise to our team at SeedLegals.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and skills. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect our values and the specific role. Show us why you’re excited about working in legaltech and how you can contribute to our mission of making entrepreneurship accessible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SeedLegals
✨Know Your Stuff
Before the interview, make sure you understand SeedLegals and its role in the legaltech space. Familiarise yourself with their services, especially how they support startups. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Support Representative, communication is key. Prepare examples of how you've effectively communicated complex information in previous roles. Practice explaining legal concepts in simple terms, as this will be crucial when interacting with startup founders.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues. Be ready to discuss how you handle pressure and de-escalate tricky situations. This will highlight your ability to thrive in a fast-paced startup environment.
✨Embrace Feedback and Growth
SeedLegals values a growth mindset, so be prepared to talk about how you've sought feedback in the past and applied it to improve your performance. Share examples that demonstrate your willingness to learn and take on more responsibility as the company scales.
