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- Tasks: Guide startups through Advance Assurance applications and improve customer experience.
- Company: Join SeedLegals, a leading legaltech company revolutionising startup support.
- Benefits: Enjoy private healthcare, 25 days leave, hybrid work, and share options.
- Why this job: Make a real impact in the startup ecosystem while developing your skills.
- Qualifications: Background in law or finance with a passion for helping startups.
- Other info: Dynamic team culture with opportunities for growth and learning.
The predicted salary is between 33000 - 38000 £ per year.
About SeedLegals
Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of the UK's most exciting startup founders. SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We are a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We have revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we have become a driving force in the industry.
Our values are key to our success here at SeedLegals:
- We invest and trust in each other;
- We are committed to a growth mindset;
- We embrace diversity and cultivate inclusion;
- We are driven by customer success.
With offices in London & Paris, and a team in Ireland & the USA, we are always looking for talented individuals to join our team.
The Role
As an SEIS Associate, you will be at the heart of how SeedLegals helps startups secure their Advance Assurance applications to attract investors. Our award-winning team completes more SEIS/EIS Advance Assurance applications than any other organisation in the UK. You will work directly with founders to guide them through the application process and HMRC requirements but your impact doesn’t stop there.
You will also play a hands-on role in building and improving the systems that power the experience:
- Refining our customer pipelines and workflows in our CRM (Hubspot)
- Creating scalable processes and playbooks
- Feeding directly into our product development by sharing insights, testing features, and shaping new tools
- Collaborating cross-functionally with Sales, Legal and Engineering to make complex things feel simple for customers.
This is a role for someone who loves combining customer empathy with operational thinking - someone who thrives in a fast-paced, collaborative environment and enjoys making things work better at scale. You will help us not just support startups, but scale the platform that powers them.
What You Will Be Doing
- Guiding customers through the completion and submission of Advance Assurance applications
- Supporting clients with SEIS/EIS questions and assisting with correspondence from/to HMRC
- Providing responsive, accurate support through HubSpot live chat, email, and video call
- Delivering outstanding customer experience that is compliant, efficient, and founder-friendly
- Working cross-functionally with our CX, Legal, Sales, and Product teams to improve workflows and build better tools
- Helping develop content and training materials to scale our support across a growing customer base
- Providing feedback to shape the Advance Assurance product and support ongoing improvements.
Your annual starting salary would be between £33,000 - £38,000 depending on your experience.
Requirements
- A background in law, accountancy, compliance or tax
- Demonstrable experience in tax incentives, VCM guidelines, company law, or startup finance. Previous exposure to SEIS/EIS tax schemes and HMRC processes is a major plus
- A strong interest in working at the intersection of law, finance, and technology - and are excited by the fast pace of startup life
- Process-driven and highly organised, quick to spot ways to improve efficiency or fix pain points
- Excellent written and verbal communication skills and candidates who thrive when helping others
- Experience assisting customers through complex processes. Experience working with founders, early-stage startups or with SaaS businesses is a big plus
- Motivated by both individual ownership and team success.
This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship.
Benefits
- Private healthcare, life, and group critical illness insurance
- 25 days annual leave, plus bank holidays and your birthday off
- Buy and sell annual leave options
- 3 volunteer days per year
- Share options after one year in the company
- Pension
- Hybrid working policy, and a £250 work-from-home allowance
- Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship
- Cycle to work scheme
- Annual learning & development budget
- Access to Happl - integrated benefit and rewards platform
- Free lunch in the office once a week.
NB. Please note, any applications submitted without a cover letter will be automatically disqualified.
Interview Process
- Apply online
- 30 min video call with a member of the team + small written task
- 1hr long interview with a manager & member of the team
- 30 min chat with the Head of Customer Experience
- 30 min chat with the CEO.
We love that many candidates are embracing AI to support their applications. However, we have found that this often makes applications very similar to one another, which can limit your ability to stand out. We encourage you to personalise your application so your unique voice and experiences come through.
Customer Experience: SEIS/EIS Associate in London employer: SeedLegals
Contact Detail:
SeedLegals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience: SEIS/EIS Associate in London
✨Tip Number 1
Get to know SeedLegals inside out! Familiarise yourself with their services, values, and the startup ecosystem. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves guiding customers through complex processes, being able to explain things clearly and concisely is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. This can give you an edge in interviews and help you tailor your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SeedLegals team!
We think you need these skills to ace Customer Experience: SEIS/EIS Associate in London
Some tips for your application 🫡
Personalise Your Cover Letter: Make sure your cover letter reflects your unique voice and experiences. We want to see how you connect with our values and the role, so don’t just copy-paste generic content!
Show Off Your Skills: Highlight your background in law, accountancy, or tax, and any experience with SEIS/EIS processes. We’re looking for candidates who can demonstrate their expertise and how it relates to helping startups.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say—no fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at SeedLegals
✨Know Your Stuff
Make sure you brush up on SEIS/EIS tax schemes and HMRC processes. Familiarise yourself with the legaltech landscape and SeedLegals' role in it. This will not only help you answer questions confidently but also show your genuine interest in the company and its mission.
✨Showcase Your Customer Empathy
Since this role is all about guiding founders through complex processes, be ready to share examples of how you've helped customers in the past. Highlight your ability to simplify complicated information and provide outstanding support, as this aligns perfectly with SeedLegals' values.
✨Be Process-Driven
Prepare to discuss your organisational skills and how you've improved workflows in previous roles. SeedLegals is looking for someone who can spot inefficiencies and suggest improvements, so think of specific instances where you've made a positive impact.
✨Engage with the Team
During the interview, don't hesitate to ask questions about the team dynamics and cross-functional collaboration. Show that you're excited about working with different departments like Sales, Legal, and Product. This will demonstrate your enthusiasm for being part of a collaborative environment.