At a Glance
- Tasks: Provide top-notch customer support in English and French via live chat, email, and phone.
- Company: Join SeedLegals, a dynamic company revolutionising the legal landscape.
- Benefits: Enjoy a competitive salary, private healthcare, and a flexible hybrid working policy.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the first point of contact and make a difference for users every day.
- Qualifications: Strong customer service experience and proficiency with CRMs like HubSpot.
The predicted salary is between 28000 - 30000 £ per year.
SeedLegals is hiring for a hybrid customer support position based in the UK.
Responsibilities include providing first-point user support via live chat, email, and phone in both English and French.
Ideal candidates will have:
- Strong customer service experience
- Proficiency with CRMs like HubSpot
- Excellent communication skills
The annual salary ranges from £28,000 to £30,000, along with benefits like private healthcare and a hybrid working policy.
Bilingual Support Specialist - English & French (Hybrid) in London employer: SeedLegals
At SeedLegals, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. As a Bilingual Support Specialist, you will enjoy the flexibility of a hybrid working model, competitive salary, and comprehensive benefits including private healthcare, all while contributing to a mission-driven company that empowers entrepreneurs across the UK. Join us to grow your career in a supportive environment that champions personal development and meaningful customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Support Specialist - English & French (Hybrid) in London
✨Tip Number 1
Make sure you brush up on your bilingual skills! Practise responding to common customer queries in both English and French. This will help you feel more confident during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Familiarise yourself with CRMs like HubSpot before your interview. We recommend checking out some online tutorials or demos. Being able to talk about your experience with these tools will definitely impress the hiring team!
✨Tip Number 3
Prepare for role-play scenarios! Since this is a customer support position, you might be asked to demonstrate how you'd handle a tricky customer situation. Practising this with a friend can help you nail it when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Bilingual Support Specialist - English & French (Hybrid) in London
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your English and French skills in your application. Use both languages where appropriate to demonstrate your proficiency and make a great first impression!
Tailor Your Experience:We want to see how your past customer service experience aligns with what we're looking for. Be specific about your roles and responsibilities, especially if you've worked with CRMs like HubSpot. This will help us understand how you can contribute to our team.
Be Personable:In customer support, communication is key! Use a friendly and approachable tone in your written application. We’re looking for someone who can connect with users, so let your personality shine through!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SeedLegals
✨Brush Up on Your Bilingual Skills
Since this role requires you to communicate effectively in both English and French, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in both languages so you can demonstrate your fluency during the interview.
✨Know Your CRMs
Familiarise yourself with HubSpot or any other CRM tools mentioned in the job description. Be ready to discuss how you've used these tools in previous roles, as well as any specific features that could enhance customer support.
✨Prepare for Customer Scenarios
Think of a few challenging customer service situations you've faced in the past and how you resolved them. This will help you showcase your problem-solving skills and ability to handle difficult conversations, which are crucial for this position.
✨Research SeedLegals
Take some time to understand what SeedLegals does and their company culture. Being able to speak about their services and values during the interview shows genuine interest and helps you connect with the interviewers.
