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For Companies At a Glance
- Tasks: Be the go-to person for users, solving issues via chat, calls, and emails.
- Company: Join a dynamic startup focused on innovation in the legal tech space.
- Benefits: Enjoy private healthcare, generous leave, and a hybrid work environment.
- Other info: Great opportunities for learning, development, and career growth await you.
- Why this job: Make a real difference by helping users navigate legal documents and support.
- Qualifications: Customer service experience and bilingual in English and French are essential.
The predicted salary is between 28000 - 30000 £ per year.
Position Overview
You will be the first point of contact for users, providing support via live chat, calls, and emails across both the English and French versions of the SeedLegals platform. Your role involves responding to login issues, guiding users through legal documents, coordinating with internal teams, writing support articles, managing document filings in France and the UK, and contributing to efficiency projects.
Location & Salary
This hybrid role requires occasional attendance at the London or Paris offices and requires you to be based in the UK or France. The annual starting salary ranges from £28,000 to £30,000.
Responsibilities
- Serve as the first point of call for users via live chat, calls, and emails.
- Resolve login and platform usage issues.
- Provide one‑on‑one product‑specific support via email and video calls.
- Produce articles and support resources in English and French.
- File documents with relevant administrative bodies in France and the UK.
- Collaborate with cross‑functional teams (engineering, product, sales, marketing, legal) to improve support and platform scalability.
Qualifications
- Proven experience in customer service or support (email, phone, live chat).
- Proficiency with a CRM such as HubSpot and a digital‑first support environment.
- Phenomenal English and French communication skills, able to translate complex legal, tax, and equity jargon.
- Track record of achieving or exceeding KPIs, working well under pressure and de‑escalating challenging situations.
- Proactively seeks and applies feedback, motivated to take on more responsibility.
- Passion for innovation and a genuine interest in the startup and investment landscape.
- Anticipates issues and adds value to the customer experience with strong organisational skills.
- Driven to deliver a customer experience aligned with SeedLegals’ values and tone.
Benefits
- Private healthcare, life, and group critical illness insurance.
- 25 days annual leave plus bank holidays and a birthday off.
- 3 volunteer days per year.
- Share options after one year.
- Pension.
- Hybrid working policy and a £250 work‑from‑home allowance.
- Learning, development and networking opportunities.
- Discounted ClassPass membership.
- Cycle‑to‑work scheme.
- Annual learning & development budget.
- Free lunch in the office once a week.
Customer Support Representative, UK & France employer: SeedLegals
Contact Detail:
SeedLegals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative, UK & France
✨Tip Number 1
Get to know the company inside out! Research SeedLegals, understand their values, and be ready to chat about how you can contribute. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills in both English and French. Since you'll be dealing with users in both languages, being fluent and confident will make a massive difference in how you connect with customers.
✨Tip Number 3
Prepare for role-play scenarios! Think about common customer issues and how you'd resolve them. This will help you shine during interviews and show that you're ready to tackle real-life challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at SeedLegals.
We think you need these skills to ace Customer Support Representative, UK & France
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service or support. We want to see how you've handled live chat, calls, and emails before, so share specific examples that showcase your skills!
Bilingual Brilliance: Since this role involves both English and French, don’t forget to demonstrate your language skills! Whether it’s in your cover letter or CV, show us how you can communicate effectively in both languages.
Tailor Your Application: Take a moment to tailor your application to the job description. We love it when candidates align their experiences with our needs, so make sure to connect the dots between your background and what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SeedLegals
✨Know Your Stuff
Make sure you’re familiar with the SeedLegals platform and its services. Brush up on common customer support scenarios, especially login issues and document guidance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Bilingual Brilliance
Since this role requires communication in both English and French, practice switching between the two languages. Prepare to demonstrate your language skills during the interview by discussing complex topics in both languages. This will highlight your proficiency and adaptability.
✨Showcase Your Customer Service Skills
Be ready to share specific examples from your past experiences where you’ve successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you. Plus, it demonstrates your proactive nature!