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- Tasks: Provide top-notch customer support to startups and founders via live chat, calls, and emails.
- Company: Join SeedLegals, a leading legaltech startup revolutionising entrepreneurship in the UK and beyond.
- Benefits: Enjoy private healthcare, 25 days leave, share options, and a hybrid working policy.
- Why this job: Be part of a diverse team making entrepreneurship accessible while learning from industry experts.
- Qualifications: Experience in customer service, strong communication skills, and a passion for innovation.
- Other info: Collaborate with talented teams and enjoy excellent career growth opportunities.
The predicted salary is between 28000 - 30000 £ per year.
Interested in exploring the world of legaltech? Want to bring your customer support experience to a startup environment? Join our diverse team at SeedLegals and provide high-quality support to startups and startup founders! SeedLegals is the leading provider of automated legal solutions for startups in the UK and globally. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all.
The Role: You’ll be the first point of call for users, providing them with great customer support, helping answer their questions and navigating the platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you’ll need to answer questions about anything and everything to do with using SeedLegals, from login issues through to questions about specific legal documents, and connecting the user with members of the team in other parts of the company. You will also be giving one-on-one product‑specific support through emails and video calls. Your work will be based on HubSpot, utilising the CRM and its new AI tools to deliver a friendly and efficient experience for our users.
You’ll help write articles and resources for internal use and for founders using the platform, and you’ll help work on projects that help improve the efficiency of the team. You will work directly with other teams in the business, including our engineers, product managers, sales, marketing and legal teams, just to name a few. Collaborating with our amazing team of developers, founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best‑in‑class support to our users. This is a hybrid role where we would require you to come into our office a couple of times a month.
Your annual starting salary would be between £28000-£30000.
- Proven experience in customer service or support (Email, Phone, and Live Chat).
- You know your way around a CRM, such as Hubspot, and thrive in a digital‑first support environment.
- You possess phenomenal communication skills.
- You can distill complex legal, tax, and equity jargon into clear, actionable advice for startup founders.
- A solid track record of hitting (and exceeding) KPIs.
- You work well under pressure, are comfortable de‑escalating tricky situations, and can solve problems independently.
- You are proactively feedback‑focused.
- You seek out feedback, apply it quickly, and are motivated to assume more responsibility as we scale.
- A genuine passion for innovation.
- You’re excited to interact with founders daily and want to learn about the startup & investment landscape.
- You anticipate issues and find ways to add value to the customer experience.
- You have the organisational skills to juggle multiple tasks without missing a deadline.
- You’re driven to deliver a customer experience that aligns with our values and tone, helping founders achieve their goals every single day.
Benefits include:
- Private healthcare, life, and group critical illness insurance
- 25 days annual leave, plus bank holidays and your birthday off
- 3 volunteer days per year
- Share options after one year in the company
- Pension
- Hybrid working policy, and a £250 work‑from‑home allowance.
- Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
- Monthly wellbeing budget
- Cycle to work scheme
- Annual learning & development budget
- Free lunch in the office once a week
Interview Process:
- Apply online
- 30 min video call with a member of the team + short written task
- 1hr long interview with a Head of CX & a member of the team
- 30 min chat with the Director of Strategic Operations
- 30 min chat with the CEO
Customer Support Representative employer: SeedLegals
Contact Detail:
SeedLegals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Get to know the company inside out! Research SeedLegals, understand their mission, and be ready to discuss how your customer support experience can help them achieve their goals. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with founders and users daily, make sure you can explain complex legal jargon in simple terms. Try role-playing scenarios with friends or family to get comfortable with this.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve successfully de-escalated tricky situations or exceeded KPIs. Be ready to share these stories during your interviews to demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our amazing team at SeedLegals!
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Show Your Customer Support Skills: Make sure to highlight your previous customer support experience in your application. We want to see how you've helped customers in the past and how you can bring that expertise to our team at SeedLegals.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and skills. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to our job description. Show us how your skills align with what we’re looking for in a Customer Support Representative.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at SeedLegals
✨Know Your Stuff
Familiarise yourself with SeedLegals and its services. Understand the legaltech landscape and be ready to discuss how you can help startups navigate their legal needs. This shows your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Support Representative, clear communication is key. Prepare examples of how you've effectively communicated complex information in previous roles. Practice explaining legal jargon in simple terms, as this will be crucial for helping founders.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues. Be ready to discuss your approach to de-escalating tricky situations and how you ensure a positive customer experience, aligning with SeedLegals' values.
✨Be Ready to Collaborate
Since you'll be working closely with various teams, prepare to discuss your experience in collaborative environments. Highlight any projects where teamwork led to improved customer support or efficiency, showcasing your ability to contribute to a diverse team.