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For Companies At a Glance
- Tasks: Guide startups through Advance Assurance applications and improve customer support systems.
- Company: Join SeedLegals, a leading legaltech company revolutionising startup funding in the UK.
- Benefits: Enjoy private healthcare, 25 days leave, hybrid work, and a £250 home office allowance.
- Why this job: Make a real impact on startups while working in a fast-paced, collaborative environment.
- Qualifications: Experience in law, finance, or customer support; passion for helping startups is essential.
- Other info: Access to learning opportunities and a vibrant team culture.
The predicted salary is between 28000 - 32000 £ per year.
About SeedLegals
Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of the UK’s most exciting startup founders! SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We have revolutionised early‑stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we have become a driving force in the industry.
Our values are key to our success here at SeedLegals:
- We invest and trust in each other;
- We are committed to a growth mindset;
- We embrace diversity and cultivate inclusion;
- We are driven by customer success.
With offices in London & Paris, and a team in Ireland & the USA, we are always looking for talented individuals to join our team.
The Role
As an SEIS Associate, you’ll be at the heart of how SeedLegals helps startups secure their Advance Assurance applications to attract investors. Our award winning team completes more SEIS/EIS Advance Assurance applications than any other organisation in the UK. You’ll work directly with founders to guide them through the application process and HMRC requirements but your impact doesn’t stop there. You’ll also play a hands‑on role in building and improving the systems that power the experience:
- Refining our customer pipelines and workflows in our CRM (Hubspot)
- Creating scalable processes and playbooks
- Feeding directly into our product development by sharing insights, testing features, and shaping new tools
- Collaborating cross‑functionally with Sales, Legal and Engineering to make complex things feel simple for customers
This is a role for someone who loves combining customer empathy with operational thinking - someone who thrives in a fast paced, collaborative environment and enjoys making things work better at scale. You’ll help us not just support startups, but scale the platform that powers them.
What You’ll Be Doing
- Guiding customers through the completion and submission of Advance Assurance applications
- Supporting clients with SEIS/EIS questions and assisting with correspondence from/to HMRC
- Providing responsive, accurate support through HubSpot live chat, email, and video call
- Delivering outstanding customer experience that is compliant, efficient, and founder‑friendly
- Working cross‑functionally with our CX, Legal, Sales, and Product teams to improve workflows and build better tools
- Helping develop content and training materials to scale our support across a growing customer base
- Providing feedback to shape the Advance Assurance product and support ongoing improvements
Your annual starting salary would be between £33,000 - £38,000 depending on your experience.
A background in law, accountancy, compliance or tax
- Demonstrable experience in tax incentives, VCM guidelines, company law, or startup finance.
- Previous exposure to SEIS/EIS tax schemes and HMRC processes is a major plus
- A strong interest in working at the intersection of law, finance, and technology - and are excited by the fast pace of startup life
- Process-driven and highly organised, quick to spot ways to improve efficiency or fix pain points
- Excellent written and verbal communication skills and candidates who thrive when helping others
- Experience assisting customers through complex processes.
- Experience working with founders, early‑stage startups or with SaaS businesses is a big plus
- Motivated by both individual ownership and team success
This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship.
Benefits include:
- Private healthcare, life, and group critical illness insurance
- 25 days annual leave, plus bank holidays and your birthday off
- Buy and sell annual leave options
- 3 volunteer days per year
- Share options after one year in the company
- Pension
- Hybrid working policy, and a £250 work‑from‑home allowance.
- Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship
- Cycle to work scheme
- Annual learning & development budget
- Access to Happl - integrated benefit and rewards platform
- Free lunch in the office once a week.
NB. Please note, any applications submitted without a cover letter will be automatically disqualified.
Interview Process
- Apply online
- 30 min video call with a member of the team + small written task
- 1hr long interview with a manager & member of the team
- 30 min chat with the Head of Customer Experience
- 30 min chat with the CEO
We love that many candidates are embracing AI to support their applications. However, we’ve found that this often makes applications very similar to one another, which can limit your ability to stand out. We encourage you to personalise your application so your unique voice and experiences come through.
Customer Experience: SEIS/EIS Associate employer: SeedLegals
Contact Detail:
SeedLegals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience: SEIS/EIS Associate
✨Tip Number 1
Get to know SeedLegals inside out! Familiarise yourself with their services, values, and the startup ecosystem. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, join relevant groups, and attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to customer experience and SEIS/EIS processes. Think about how your skills can directly benefit SeedLegals and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the SeedLegals team and ready to dive into the world of legaltech.
We think you need these skills to ace Customer Experience: SEIS/EIS Associate
Some tips for your application 🫡
Personalise Your Application: We want to hear your unique voice! Make sure to tailor your application to reflect your experiences and how they relate to the role. This is your chance to stand out, so don’t hold back!
Craft a Compelling Cover Letter: Remember, applications without a cover letter will be disqualified. Use this opportunity to showcase your passion for legaltech and how you can contribute to SeedLegals. Keep it engaging and relevant!
Showcase Your Customer Experience Skills: Since this role is all about guiding customers, highlight any previous experience you have in customer support or working with startups. We love candidates who can demonstrate empathy and operational thinking.
Be Clear and Concise: When writing your application, clarity is key! Make sure your points are easy to understand and get straight to the point. We appreciate well-structured applications that make our job easier!
How to prepare for a job interview at SeedLegals
✨Know Your Stuff
Make sure you understand SEIS/EIS schemes inside out. Brush up on the latest HMRC guidelines and be ready to discuss how these tax incentives can benefit startups. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Empathy
Prepare examples of how you've helped customers navigate complex processes in the past. Highlight your ability to communicate clearly and effectively, especially when dealing with founders who may be stressed about their applications. This is key for a role focused on customer experience.
✨Be Process-Driven
Demonstrate your organisational skills by discussing how you've improved workflows or created scalable processes in previous roles. SeedLegals values efficiency, so showing that you can think operationally will set you apart from other candidates.
✨Engage with the Team
Since this role involves cross-functional collaboration, be prepared to talk about your experience working with different teams. Share how you’ve contributed to team success and how you can bring that collaborative spirit to SeedLegals.