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For Companies At a Glance
- Tasks: Join our Customer Experience team, supporting startup founders with legal and financial guidance.
- Company: SeedLegals is a leading legaltech firm revolutionising startup support across the UK, France, and Ireland.
- Benefits: Enjoy private healthcare, 25 days leave, hybrid work, and a £250 home office allowance.
- Why this job: Be part of an innovative team, helping startups thrive while developing your skills in a dynamic environment.
- Qualifications: A passion for entrepreneurship, excellent communication skills, and a proactive approach are essential.
- Other info: This role is based in the UK; visa sponsorship is not available.
The predicted salary is between 31000 - 33000 £ per year.
About SeedLegals
Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of London\’s most exciting startup founders
SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We\’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We\’ve revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we\’ve become a driving force in the industry.
With offices in London and Paris, and a team in Ireland, we\’re always looking for talented individuals to join our team.
Our values are key to our success here at SeedLegals:
- We invest and trust in each other;
- We are committed to a growth mindset;
- We embrace diversity and cultivate inclusion;
- We are driven by customer success.
The Role
You\’ll be part of the Customer Experience team working as the first point of call for our wonderful customers, onboarding them onto the SeedLegals platform, helping them set up the legal documents they need, and providing a wide range of legal, financial and technical guidance. This includes:
- Assisting users via our live chat function (HubSpot) – you\’ll need to answer questions about anything and everything to do with using SeedLegals, from platform queries to data-driven commercial guidance.
- Completing product reviews – when a user goes through any of our products we review everything to ensure it\’s all legally compliant and completed correctly.
- Providing bespoke product-specific support through emails and video calls – our team of product owners are there to help with all the technical and legal support needed.
- Collaborating with our wider team of developers, founders, investors and lawyers to further scale the customer experience, develop the SeedLegals platform, and improve the startup ecosystem – and ultimately ensure every startup founder has an awesome experience with SeedLegals
Your annual starting salary would be between £31,000 – £33,000.
Requirements
- You have a genuine passion for entrepreneurship and innovation, and are excited by the opportunity to interact with startup founders every day.
- A proactive approach, with a focus on anticipating issues, delivering the right solutions and consistently adding value to our customer experiences.
- Phenomenal communication skills, with a strong attention to detail.
- Outstanding organisational skills, with the ability to multitask and meet deadlines.
- Motivated to assume responsibility and work within a fast-paced, scaling company.
- An interest in learning more about startup industries, the investment landscape, company governance, tax relief schemes and equity management is beneficial.
- This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship.
Benefits
- Private healthcare, life, and group critical illness insurance
- 25 days annual leave, plus bank holidays and your birthday off
- 3 volunteer days per year
- Share options after one year in the company
- Pension
- Hybrid working policy, and a £250 work-from-home allowance.
- Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
- Monthly wellbeing allowane
- Cycle to work scheme
- Annual learning & development budget
- Free lunch in the office once a week
Interview Process
- Apply online – applications are reviewed on a rolling basis
- 30 min video call with a member of the team + small written task
- 1hr long interview with a manager & member of the team
- 30 min chat with the Director of Strategic Operations
- 30 min chat with the CEO
We love that many candidates are embracing AI to support their applications. However, we\’ve found that this often makes applications very similar to one another, which can limit your ability to stand out. We encourage you to personalise your application so your unique voice and experiences come through.
Customer Experience: Law, Finance or STEM Graduate employer: SeedLegals
Contact Detail:
SeedLegals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience: Law, Finance or STEM Graduate
✨Tip Number 1
Familiarise yourself with SeedLegals' platform and services. Understanding the ins and outs of their automated legal solutions will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Engage with the startup community online, especially on platforms like LinkedIn or Twitter. Following relevant discussions and trends in legaltech and startups can provide you with valuable insights that you can share during your interviews, showcasing your passion for entrepreneurship.
✨Tip Number 3
Prepare to discuss your proactive approach to problem-solving. Think of specific examples where you've anticipated issues and delivered effective solutions, as this aligns perfectly with the expectations for the Customer Experience role at SeedLegals.
✨Tip Number 4
Brush up on your communication skills, particularly in a customer service context. Practising how to convey complex information clearly and concisely will be crucial, especially since you'll be assisting users through live chat and video calls.
We think you need these skills to ace Customer Experience: Law, Finance or STEM Graduate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Customer Experience at SeedLegals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for entrepreneurship and innovation. Mention specific examples of how you can contribute to enhancing customer experiences and supporting startup founders.
Highlight Relevant Skills: In your CV, emphasise your communication skills, attention to detail, and organisational abilities. Provide examples of past experiences where you successfully managed multiple tasks or resolved customer issues.
Prepare for the Interview Process: Familiarise yourself with SeedLegals and its services. Be ready to discuss how you would approach customer queries and provide support. Consider preparing a few questions to ask during the interview to demonstrate your interest in the company and the role.
How to prepare for a job interview at SeedLegals
✨Research SeedLegals
Before your interview, take some time to understand SeedLegals' mission, values, and the services they offer. Familiarise yourself with their role in the legaltech industry and how they support startup founders. This knowledge will help you demonstrate your genuine interest in the company and its impact.
✨Showcase Your Communication Skills
As a Customer Experience representative, strong communication skills are essential. Prepare to discuss examples of how you've effectively communicated with customers in the past, whether through live chat, email, or video calls. Highlight your ability to explain complex concepts clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've anticipated issues and provided effective solutions. SeedLegals values a proactive approach, so think of examples that showcase your ability to think on your feet and add value to customer experiences.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if SeedLegals is the right fit for you. Consider asking about the team dynamics, opportunities for growth, or how they measure customer success. Engaging with your interviewers will leave a positive impression.
