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- Tasks: Guide startup founders through SEIS applications and improve customer support systems.
- Company: Join SeedLegals, a leading legaltech company revolutionising startup funding.
- Benefits: Enjoy competitive salary, private healthcare, 25 days leave, and hybrid working.
- Why this job: Make a real impact in the startup ecosystem while developing your skills.
- Qualifications: Background in law or finance, with a passion for helping startups succeed.
- Other info: Dynamic team culture with opportunities for learning and growth.
The predicted salary is between 33000 - 38000 £ per year.
About SeedLegals
Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of the UK’s most exciting startup founders! SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We have revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 60,000 companies served and startups raising over £2 billion on our platform, we have become a driving force in the industry.
Our values are key to our success here at SeedLegals:
- We invest and trust in each other;
- We are committed to a growth mindset;
- We embrace diversity and cultivate inclusion;
- We are driven by customer success.
With offices in London & Paris, and a team in Ireland & the USA, we are always looking for talented individuals to join our team.
The Role
As an SEIS Associate, you’ll be at the heart of how SeedLegals helps startups secure their Advance Assurance applications to attract investors. Our award-winning team completes more SEIS/EIS Advance Assurance applications than any other organisation in the UK. You’ll work directly with founders to guide them through the application process and HMRC requirements but your impact doesn’t stop there. You’ll also play a hands-on role in building and improving the systems that power the experience:
- Refining our customer pipelines and workflows in our CRM (Hubspot)
- Creating scalable processes and playbooks
- Feeding directly into our product development by sharing insights, testing features, and shaping new tools
- Collaborating cross-functionally with Sales, Legal and Engineering to make complex things feel simple for customers
This is a role for someone who loves combining customer empathy with operational thinking - someone who thrives in a fast-paced, collaborative environment and enjoys making things work better at scale. You’ll help us not just support startups, but scale the platform that powers them.
What You’ll Be Doing
- Guiding customers through the completion and submission of Advance Assurance applications
- Supporting clients with SEIS/EIS questions and assisting with correspondence from/to HMRC
- Providing responsive, accurate support through HubSpot live chat, email, and video call
- Delivering outstanding customer experience that is compliant, efficient, and founder-friendly
- Working cross-functionally with our CX, Legal, Sales, and Product teams to improve workflows and build better tools
- Helping develop content and training materials to scale our support across a growing customer base
- Providing feedback to shape the Advance Assurance product and support ongoing improvements
Your annual starting salary would be between £33,000 - £38,000 depending on your experience.
A background in law, accountancy, compliance or tax is required. Demonstrable experience in tax incentives, VCM guidelines, company law, or startup finance is essential. Previous exposure to SEIS/EIS tax schemes and HMRC processes is a major plus.
A strong interest in working at the intersection of law, finance, and technology is necessary, along with excitement for the fast pace of startup life. You should be process-driven and highly organised, quick to spot ways to improve efficiency or fix pain points. Excellent written and verbal communication skills are required, and candidates should thrive when helping others. Experience assisting customers through complex processes is essential. Experience working with founders, early-stage startups or with SaaS businesses is a big plus. You should be motivated by both individual ownership and team success.
This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship.
Benefits include:
- Private healthcare, life, and group critical illness insurance
- 25 days annual leave, plus bank holidays and your birthday off
- Buy and sell annual leave options
- 3 volunteer days per year
- Share options after one year in the company
- Pension
- Hybrid working policy, and a £250 work-from-home allowance.
- Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship
- Cycle to work scheme
- Annual learning & development budget
- Access to Happl - integrated benefit and rewards platform
- Free lunch in the office once a week.
NB. Please note, any applications submitted without a cover letter will be automatically disqualified.
Interview Process
- Apply online
- 30 min video call with a member of the team + small written task
- 1hr long interview with a manager & member of the team
- 30 min chat with the Head of Customer Experience
- 30 min chat with the CEO
We love that many candidates are embracing AI to support their applications. However, we’ve found that this often makes applications very similar to one another, which can limit your ability to stand out. We encourage you to personalise your application so your unique voice and experiences come through.
Customer Experience: SEIS Associate employer: SeedLegals Limited
Contact Detail:
SeedLegals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience: SEIS Associate
✨Tip Number 1
Get to know SeedLegals inside out! Familiarise yourself with their services, values, and the startup ecosystem. This way, when you chat with them, you can show off your knowledge and passion for helping startups succeed.
✨Tip Number 2
Practice your communication skills! Since you'll be guiding founders through complex processes, being clear and friendly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at SeedLegals. Don’t forget to personalise your application to stand out!
We think you need these skills to ace Customer Experience: SEIS Associate
Some tips for your application 🫡
Personalise Your Application: We want to hear your unique voice! Make sure to tailor your application to reflect your experiences and how they align with our values at SeedLegals. This is your chance to stand out, so don’t hold back!
Craft a Compelling Cover Letter: Remember, applications without a cover letter will be disqualified. Use this opportunity to showcase your passion for legaltech and how your background fits the SEIS Associate role. Keep it engaging and relevant!
Showcase Your Customer Experience Skills: Since this role is all about guiding customers, highlight any previous experience you have in customer support or working with startups. We love candidates who can demonstrate empathy and operational thinking!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SeedLegals Limited
✨Know Your Stuff
Make sure you understand SEIS/EIS tax schemes and HMRC processes inside out. Brush up on your knowledge of startup finance and legal tech, as this will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Empathy
Prepare examples that highlight your experience in providing outstanding customer support. Think about times when you've helped clients navigate complex processes and how you made their experience smoother. This is key for a role focused on guiding founders through applications.
✨Be Process-Driven
Since the role involves refining customer pipelines and workflows, come ready to discuss your organisational skills. Share specific instances where you've improved efficiency or solved pain points in previous roles, especially in fast-paced environments.
✨Engage with the Team
This position requires collaboration across various teams. Be prepared to talk about how you've worked cross-functionally in the past. Highlight your communication skills and how you can contribute to building better tools and processes at SeedLegals.