At a Glance
- Tasks: Drive retail performance and deliver exceptional client experiences in luxury skincare.
- Company: Join Borgo Lifestyle Group, a leader in luxury lifestyle and wellness.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a flagship store with opportunities to engage with media and VIPs.
- Why this job: Be a brand ambassador for a unique luxury skincare brand and make a real impact.
- Qualifications: Experience in luxury beauty and strong retail sales background required.
The predicted salary is between 30000 - 40000 £ per year.
Based in Florence, Borgo Lifestyle Group is a collection of luxury lifestyle companies united by craftsmanship, creativity, and a pursuit of excellence. Our portfolio includes Borgo Santo Pietro, a 5-star luxury boutique hotel in Tuscany with two restaurants and a holistic spa; the Michelin-starred Saporium Firenze; Seed to Skin Tuscany, our luxury skincare brand known for its Green Molecular Science approach and found in leading spas and retailers worldwide, our sailing Yacht Satori and PN Homes, specialising in the restoration of historic properties in Italy. Driven by innovation, beauty, and meaningful experiences, Borgo Lifestyle Group continues to grow internationally across hospitality, wellness, design, and luxury living. We are always looking for passionate, talented, and like-minded individuals to join our dynamic team.
Seed to Skin Tuscany is seeking an exceptional Retail Account Manager to lead our flagship presence within Harvey Nichols Knightsbridge. This is a unique opportunity to represent one of the world's most distinctive luxury skincare brands, born from the award-winning Borgo Santo Pietro estate in Tuscany. The successful candidate will be responsible for driving retail performance, delivering exceptional client experiences, managing the treatment residency programme and building long-term relationships with clients, media and VIP guests.
Responsibilities and Duties:- Retail Performance & Sales
- Deliver and exceed monthly, quarterly and annual sales targets.
- Drive both retail and treatment revenue performance.
- Maximise conversion, average transaction value and repeat purchase rates.
- Develop and execute client acquisition strategies.
- Identify opportunities for growth and local market development.
- Luxury Client Experience
- Deliver world-class customer service at every touchpoint.
- Conduct personalised skincare consultations.
- Build a loyal client base through proactive clientelling.
- Maintain detailed customer records and follow-up programmes.
- Act as a true brand ambassador for Seed to Skin Tuscany and Borgo Santo Pietro.
- Treatment Room
- Manage treatment bookings and guest journeys.
- Coordinate therapist schedules and treatment room utilisation.
- Ensure treatment experiences are delivered to the highest standards.
- Convert treatment guests into long-term retail customers.
- Support development of treatment events and promotional activities.
- Events, Media & VIP Hosting
- Support press events, founder appearances and VIP activations.
- Host media, influencers and strategic partners visiting the Residency.
- Assist in local marketing initiatives and Harvey Nichols events.
- Generate social content opportunities where appropriate.
- Operations & Merchandising
- Maintain exceptional visual merchandising standards.
- Ensure sufficient stock levels, testers and sampling materials.
- Manage inventory and stock reconciliation.
- Build strong working relationships with Harvey Nichols management and store teams.
- Reporting & Business Analysis
- Ensure compliance with all company operational procedures.
- Produce daily, weekly and monthly sales reports.
- Monitor KPIs and identify opportunities for improvement.
- Analyse treatment utilisation, retail conversion and customer retention metrics.
- Provide commercial feedback and market insights to the leadership team.
Who you are:
- Experience within luxury beauty, skincare or wellness.
- Strong retail sales background with a proven track record of exceeding targets.
- Passion for skincare, wellness and client service.
- Exceptional communication and relationship-building skills.
- Comfortable working independently within a flagship environment.
- Highly organised, commercially minded and entrepreneurial.
Retail Account Manager in London employer: Seed to Skin Tuscany
Borgo Lifestyle Group is an exceptional employer, offering a vibrant work culture that celebrates craftsmanship and creativity in the heart of Florence. As a Retail Account Manager for Seed to Skin Tuscany, you will enjoy unparalleled growth opportunities within a luxury brand, supported by a team dedicated to excellence and innovation. With a focus on delivering world-class client experiences and a commitment to employee development, this role provides a unique chance to thrive in a dynamic environment while representing a prestigious skincare brand.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Account Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at Borgo Lifestyle Group. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for the interview by researching the company inside out. Understand their values, products, and recent news. We want to see your passion for luxury skincare and how you can contribute to the team at Seed to Skin Tuscany.
✨Tip Number 3
Showcase your sales skills during the interview! Bring examples of how you've exceeded targets in the past and how you’ve built relationships with clients. We love to hear about your success stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Account Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for luxury skincare and wellness shine through. We want to see that you genuinely care about the industry and the brand, so share your experiences and what excites you about working with Seed to Skin Tuscany.
Tailor Your CV:Make sure your CV is tailored specifically for the Retail Account Manager role. Highlight your retail sales achievements and any experience in luxury beauty or skincare. We love seeing how your background aligns with our values and goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Be sure to mention your client service skills and any relevant experiences that demonstrate your ability to build long-term relationships. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Seed to Skin Tuscany
✨Know Your Brand Inside Out
Before the interview, dive deep into Seed to Skin Tuscany and Borgo Santo Pietro. Understand their values, products, and what sets them apart in the luxury skincare market. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their mission.
✨Showcase Your Sales Success
Prepare specific examples of how you've exceeded sales targets in previous roles. Use metrics to back up your claims, like percentage increases in sales or successful client acquisition strategies. This will demonstrate your ability to drive retail performance effectively.
✨Demonstrate Exceptional Client Service Skills
Think of instances where you've delivered outstanding customer service, especially in a luxury setting. Be ready to discuss how you build relationships with clients and create memorable experiences, as this is crucial for the Retail Account Manager role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a skincare consultation or a client interaction. Practise how you would approach these situations, focusing on personalisation and building rapport. This will showcase your communication skills and ability to act as a brand ambassador.
