At a Glance
- Tasks: Support fire and flood restoration services with admin, logistics, and customer service.
- Company: Join SEED Environmental, a leader in environmental incident response.
- Benefits: Earn £28,000/year with 20-25 days holiday, pension, and life insurance.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a supportive team making a real difference in crisis management.
- Qualifications: Experience in admin roles, strong organisation, and communication skills required.
Contract: Permanent, Full-time
Location: Epping
Salary: £28,000 per annum
About Us
SEED Environmental is one of the UK's leading providers of intelligent environmental and property incident response, remediation and restoration services for our insurance, commercial and public sector clients. We adopt an "Intelligent Solutions" approach, assessing and analysing every incident on its merits before implementing a unique response. As part of the Celnor Group, we maintain a family culture where everyone is welcoming, helpful, and open to ideas. We value giving people a voice and creating an environment where colleagues can thrive and develop their careers.
About the Role
We are seeking a Client Administrator to join our Fire & Flood team, based in Epping. Reporting to the Operational Administrator, this role is essential in ensuring the efficient and effective delivery of fire and flood restoration services. You will support our operational team by providing administrative, logistical, and customer service support to manage claims, coordinate field activities, and maintain accurate records and documentation. This is an excellent opportunity for an organised and customer-focused administrator to play a key role in supporting our growing Fire & Flood operations within a supportive and dynamic team.
Key Responsibilities
- Maintain and update job management and CRM systems with accurate project information
- Prepare documentation including job reports, quotations, and send out as required and requested
- Monitor and manage shared inboxes, responding to queries and escalating when necessary
- Support the scheduling of site visits and technician deployment
- Liaise with clients, insurers, loss adjusters, and subcontractors to provide updates and ensure service expectations are met
- Handle inbound calls and emails from customers and stakeholders in a professional and timely manner
- Provide support in resolving customer complaints and ensuring issues are documented and followed up
- Assist in tracking job progress and ensure key milestones are met
- Support the collation and submission of reports and documentation to insurers and clients
- Ensure all administrative processes are compliant with company policies, health and safety requirements, and SEED's SLA and standards
- Maintain accurate and secure record-keeping for audit and compliance purposes, in line with GDPR policies
- Assist in stock control and ordering of supplies where directed
Skills, Knowledge, and Expertise
- Proven experience in an administrative or operational support role
- Strong organisational skills and attention to detail
- Excellent written and verbal communication skills
- Confident in using Microsoft Office Suite (Outlook, Word, Excel)
- Ability to prioritise tasks and work effectively under pressure
What We're Looking For
We seek a proactive and detail-oriented individual who excels at managing multiple priorities and delivering excellent customer service. The successful candidate will be reliable and trustworthy, able to handle sensitive information, and committed to maintaining the highest standards of administration and compliance. You will be a strong team player with a customer-focused approach, flexible and adaptable to the needs of the business.
Salary and Benefits
We offer a competitive salary of £28,000 per annum and provide a comprehensive range of benefits including:
- Holiday entitlement starting at 20 days, increasing with service up to 25 days plus bank holidays
- Company pension scheme
- Life insurance (2x annual salary)
- Enhanced sick pay and employee assistance programme
SEED Environmental is an equal opportunities employer committed to diversity and inclusion in the workplace.
Client Administrator employer: Seed Environmental
SEED Environmental is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With a strong commitment to employee growth, we provide ample opportunities for professional development and a supportive environment that values work-life balance through our hybrid working model in Doncaster. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in the environmental sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Administrator
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Seed Environmental and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Seed Environmental.
We think you need these skills to ace Client Administrator
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Seed Environmental will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Seed Environmental specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Seed Environmental
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Seed Environmental. It shows you’re proactive about your professional development!
