- The Associate Technical Consultant is an entry-level, hands-on role supporting the delivery of technical solutions for SeeChange’s customers and partners
- The role provides a structured step into delivery work, helping to ensure that technical solutions are implemented correctly and that customers receive a positive delivery experience
- Reporting to the Technical Delivery Lead and based in Manchester, UK, the Associate Technical Consultant works closely with the wider delivery team to support day-to-day delivery activities
- The role is hands-on, contributing to system configuration, testing, data analysis, and technical documentation, while developing the skills needed to take on increasing responsibility over time
- The Associate Technical Consultant supports engagement with customers and delivery partners under the guidance of the Technical Delivery Lead, helping to maintain delivery quality and a professional customer experience
- The role also involves following, and helping to improve, established delivery processes, tools, and ways of working
- Key activities include supporting technical delivery across customer engagements, assisting with deployments and integrations, and collaborating with internal stakeholders to help improve delivery outcomes
- The role offers structured mentoring and exposure to real client delivery work, providing a clear path to progress into more senior technical delivery positions
- Provide hands-on technical delivery across customer and partner engagements, helping to ensure solutions are implemented to a high standard
- Support deployments, integrations, and upgrades across assigned customer environments, under the guidance of the delivery team
- Assist with investigating technical issues, carrying out initial troubleshooting and escalating complex problems appropriately
- Help ensure technical solutions align with SeeChange architecture, security, and operational best practices
- Contribute to pre-delivery technical discovery activities, helping to gather information that shapes customer solutions
- Work closely with the Technical Delivery Lead and the wider delivery team to deliver assigned tasks and projects
- Seek out coaching and technical guidance to build skills and progress toward more senior delivery roles
- Contribute positively to a culture of accountability, collaboration, and continuous improvement within the delivery team
- Follow defined delivery processes and procedures, raising suggestions for improvement where appropriate
- Support day-to-day task planning and prioritisation in collaboration with the Technical Delivery Lead
- Act as a day-to-day technical point of contact for customers and delivery partners on assigned tasks
- Support customer-facing technical workshops, design sessions, and delivery reviews
- Help build positive working relationships with customer technical stakeholders
- Work with delivery partners to support effective integration and delivery execution
- Communicate technical information clearly to both technical and non-technical audiences
- Help maintain operational stability across customer environments, monitoring systems and flagging potential issues
- Support improvements to deployment practices, tooling, documentation, and runbooks
- Contribute to high-quality technical documentation, including delivery notes, configuration records, and operational guides
- Work with Product, Engineering, and Support teams to help feed back delivery insights and customer needs
- Support testing, validation, and readiness activities for new releases and features
- Enthusiasm for contributing to technical delivery work and developing implementation and problem-solving skills under guidance
- Good organisational and prioritisation skills, able to manage own workload across multiple tasks
- Comfortable reading and beginning to troubleshoot code, logs, and system behaviour, with support from the delivery team
- Familiarity with Semaphore or similar automation/orchestration tools for executing deployment workflows
- Basic understanding of infrastructure automation and configuration management concepts
- Developing understanding of modern software systems, including:
- Some hands-on experience or a strong aptitude for software engineering, systems engineering, or technical delivery, gained through study or relevant work experience
- Some hands-on experience with Ansible playbooks and inventories
- Production environments, monitoring, and operational support
- APIs, integrations, and data flows
- Clear, confident communicator able to engage effectively with customers, partners, and internal stakeholders
- Willingness to learn, take direction, and work collaboratively within a technical delivery team
- Cloud-hosted and SaaS platforms
- Educated to degree level in a Business, IT, Engineering, Computer Science, Data, or related discipline, or equivalent practical experience
- Proficiency in additional languages is an advantage, especially French, German, and Spanish
- Some prior experience in a technical delivery, engineering, or consultancy environment, for example through a placement or graduate scheme
- Exposure to customer-facing delivery within a SaaS or technology company is an advantage
- Some exposure to working with delivery partners or third-party integrations
- A genuine interest in progressing toward more senior technical delivery or consulting roles
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