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- Tasks: Lead IT service delivery and provide expert technical support in a dynamic environment.
- Company: Join SeeByte, a global leader in smart software for uncrewed maritime systems.
- Benefits: Enjoy a competitive salary, generous holidays, gym access, and career progression opportunities.
- Why this job: Make a real impact in robotics while working in a supportive and innovative team.
- Qualifications: Experience in IT service management and strong troubleshooting skills required.
- Other info: Office-based role in vibrant Edinburgh with occasional travel to Bristol.
Location: Edinburgh, Scotland, United Kingdom, Hybrid
Salary: Up to £50,000.00 - £57,500.00 depending on experience
Job Type: Permanent, Full-time
Because of the nature of the work associated with this post it is subject to special nationality rules, and this post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh. You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.
Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
- Competitive salary and shared employee / employer contributory pension scheme
- Generous holiday entitlement and option to buy additional holidays after 1 year of service
- Travel compensation scheme
- Clear development, training and career progression opportunities
- External, online training courses and in-house training
- Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
- Free access to a gymnasium
- Free, on-site parking
- Enhanced family friendly policies
- Showers, lockers, swipe access internal bike store
- Travel season ticket loan
- Annual company day out
- Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan
- SeeByte also supports an Electric Vehicle leasing scheme
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
- Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.
- Technical Support
IT Service Lead employer: SeeByte
Contact Detail:
SeeByte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at SeeByte on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common IT service lead scenarios. We should be ready to discuss how we’d handle specific challenges, showcasing our problem-solving skills and technical expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help us articulate our experiences clearly and confidently when it’s our turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up.
We think you need these skills to ace IT Service Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Lead role. Highlight relevant experience and skills that match the job description, especially in IT service delivery and technical support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for SeeByte. Don’t forget to mention your enthusiasm for working in a dynamic tech environment.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to troubleshoot and manage IT service delivery effectively. Let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SeeByte!
How to prepare for a job interview at SeeByte
✨Know Your Tech Inside Out
As an IT Service Lead, you'll need to demonstrate your technical expertise. Brush up on the latest trends in IT service delivery and be ready to discuss specific technologies or tools you've used. Prepare examples of how you've resolved complex issues in the past.
✨Understand the Company Culture
Research SeeByte's values and work environment. They pride themselves on a healthy work-life balance and a casual atmosphere. Be prepared to discuss how you align with their culture and how you can contribute positively to the team dynamic.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world situations. Think of scenarios where you've triaged issues or managed SLAs effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Continuous Learning
SeeByte offers training and development opportunities, so express your eagerness to learn and grow within the role. Mention any relevant courses or certifications you're interested in pursuing, and how they could benefit both you and the company.
