IT Service Lead in Edinburgh

Location: Edinburgh, Scotland, United Kingdom, Hybrid

Salary: Up to £50, £57,500.00 depending on experience

Job Type: Permanent, Full-time

Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term \’UK Nationals\’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).

SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an
IT Service Lead
to join our expanding team in central Edinburgh.

You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.

Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.

Benefits

We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:

• Competitive salary and shared employee / employer contributory pension scheme
• Generous holiday entitlement and option to buy additional holidays after 1 year of service.
• Travel compensation scheme
• Clear development, training and career progression opportunities
• External, online training courses and in-house training
• Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
• Free access to a gymnasium
• Free, on-site parking
• Enhanced family friendly policies
• Showers, lockers, swipe access internal bike store
• Travel season ticket loan
• Annual company day out
• Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.

Main Purpose of the Role

The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.

Key Responsibilities of the Role

• Run the Service Desk
  :
  you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog.
  You will collate and report metrics to the IT Manager.

• Technical Support & Troubleshooting
  :
  you will
  act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.

• Onboarding and Offboarding
  : you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.

• Hardware & Software
  : you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.

• User