At a Glance
- Tasks: Lead IT service delivery and provide expert technical support in a dynamic tech environment.
- Company: Join SeeByte, a global leader in smart software for uncrewed maritime systems.
- Benefits: Enjoy competitive salary, generous holidays, gym access, and career progression opportunities.
- Other info: Work in vibrant Edinburgh with occasional travel to Bristol.
- Why this job: Make an impact in robotics while developing your skills in a supportive team.
- Qualifications: Experience in IT service delivery and strong customer service skills required.
The predicted salary is between 43000 - 49000 £ per year.
Location: Edinburgh, Scotland, United Kingdom, Hybrid
Salary: Up to £50,000.00 - £57,500.00 depending on experience
Job Type: Permanent, Full-time
SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh. You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided. This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base. Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working. SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.
Benefits
- Competitive salary and shared employee / employer contributory pension scheme
- Generous holiday entitlement and option to buy additional holidays after 1 year of service
- Travel compensation scheme
- Clear development, training and career progression opportunities
- External, online training courses and in-house training
- Offices in the centre of Edinburgh and in Bristol
- Free access to a gymnasium
- Free, on-site parking
- Enhanced family friendly policies
- Showers, lockers, swipe access internal bike store
- Travel season ticket loan
- Annual company day out
- Cycle to Work Scheme and Travel season ticket loan
- Electric Vehicle leasing scheme
Main Purpose of the Role
The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.
Key Responsibilities of the Role
- Run the Service Desk: responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. Collate and report metrics to the IT Manager.
- Technical Support & Troubleshooting: act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.
- Onboarding and Offboarding: assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.
- Hardware & Software: Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines.
- User Account & Access Management: set up, manage, and maintain user accounts, permissions, and access controls across various systems.
- Asset Management: maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software.
- Maintaining Documentation: create and maintain technical documentation, including user guides and a knowledge base for common issues.
Key Skills, Experience and Qualifications
- Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
- A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
- Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
- Strong experience supporting and maintaining enterprise Windows desktop systems.
- Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
- Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
- Comfortable with automation tools such as PowerShell and Ansible.
- Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.
Behaviours that make you brilliant for this role
- Leadership & Team Player: take ownership of your domain and can define strategic plans and road maps.
- Clear Communicator: ability to translate complex technical information into simple, understandable terms for a non-technical audience.
- Problem-Solving and Critical Thinking: approach issues methodically, analyse symptoms, identify root causes, and develop effective solutions.
- Reliability and Professionalism: deliver on commitments and meet deadlines.
Apply
To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com. As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.
Locations
IT Service Lead in Edinburgh, Scotland employer: SeeByte
SeeByte is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work environment that fosters innovation and collaboration in the field of robotics. With a strong commitment to employee development, generous benefits including a competitive salary, flexible holiday options, and a focus on work-life balance, SeeByte provides a supportive culture where team members can thrive and grow their careers. The opportunity to work in a forward-thinking company with an international client base makes this role particularly rewarding for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Lead in Edinburgh, Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at SeeByte. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of IT service delivery. We want to see how you tackle real-world problems, so think of examples from your past experiences.
✨Tip Number 3
Show off your personality! At SeeByte, we value team players who can communicate clearly. Be yourself during the interview and let your passion for technology shine through.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team.
We think you need these skills to ace IT Service Lead in Edinburgh, Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Lead role. Highlight relevant experience, especially in IT service delivery and technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention specific tools and technologies you've worked with, like Microsoft 365 or PowerShell. We’re keen to know how you can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SeeByte
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT service management platforms and Microsoft 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with automation tools like PowerShell.
✨Showcase Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your strong customer service skills. Think about times when you successfully resolved conflicts or explained complex tech concepts to non-technical users.
✨Demonstrate Leadership Qualities
Be prepared to talk about your leadership style and how you collaborate with team members. Share specific instances where you took ownership of a project or helped guide your colleagues towards achieving a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think through potential scenarios you might face in the role, such as managing a service desk backlog or onboarding new employees, and be ready to explain your approach to these challenges.
