At a Glance
- Tasks: Manage helpdesk operations, coordinate jobs, and communicate with clients.
- Company: SEE Services, a trusted name in the maintenance industry for over 30 years.
- Benefits: Competitive salary, professional growth opportunities, and a supportive work environment.
- Other info: Perfect for proactive individuals looking to make an impact in client service.
- Why this job: Join a dynamic team and thrive in a fast-paced, energetic atmosphere.
- Qualifications: Experience in helpdesk roles, strong organisational skills, and excellent communication.
The predicted salary is between 31500 - 38500 £ per year.
About
Us: SEE Services, established over 30 years ago, is a trusted name in the maintenance industry.
We specialize in delivering top-notch services primarily in the leisure and retail sectors.
Currently, we handle approximately 250 reactive electrical, building, and fabric jobs.
Our busy Maintenance Helpdesk is at the heart of our operations, offering a dynamic and fast-paced work environment that will suit energetic and proactive individuals.
About the
Role: We are seeking a highly organized and proactive Helpdesk Administrator to join our dynamic team.
Working on a busy maintenance helpdesk, you will play a crucial role in ensuring smooth operations and excellent client service.
If you thrive in a fast-paced environment and have a knack for multitasking, this role is for you.
Key Responsibilities
- Helpdesk Administrating: Monitor the helpdesk email inbox to ensure timely responses and actions.
- Job Coordination: Raise jobs on our in-house CAFM (Computer-Aided Facility Management) system.
- Client Communication: Send quotes to client portals and respond to general queries via email.
- Call Handling: Answer incoming calls from clients, addressing general queries and logging emergency jobs.
- Timekeeping: Process engineer timesheets with accuracy and efficiency.
- Client Portals: Update and maintain client web portals to ensure data accuracy and transparency.
Key Skills and Requirements
- Previous experience in a helpdesk or administrative role is preferred.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Excellent communication skills, both written and verbal.
- Proficient in using CAFM systems and other office software (e. g., Microsoft Office Suite).
- Ability to work under pressure in a fast-paced environment.
- A customer-focused approach with a commitment to delivering high-quality service.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- #J-18808-Ljbffr
Helpdesk Administrator in London employer: SEE Services
SEE Services in Bromley is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. As a Mobile Fabric Engineer, you will benefit from a dynamic environment where your skills in maintenance and customer service are recognised and rewarded, all while enjoying the convenience of working across various local sites.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SEE Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SEE Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SEE Services:Your cover letter is your chance to shine! Tell us why you want to work at SEE Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SEE Services!
How to prepare for a job interview at SEE Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
