At a Glance
- Tasks: Support the contracts manager and manage client orders efficiently.
- Company: Join SEE Services, a leader in maintenance solutions.
- Benefits: Gain valuable experience in a dynamic work environment.
- Other info: Opportunity to develop your career in a supportive team.
- Why this job: Be the vital link between clients and engineers, making a real difference.
- Qualifications: Strong communication skills and IT proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
SEE Services is currently seeking a Maintenance Labour Controller. The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively.
Responsibilities:
- To function as the initial contact with our clients, to accept their order for works and enter the order onto our works management system.
- The Labour controller will provide assistance to the daily workings of our contracts manager and team of engineers covering Planned and reactive Maintenance to a dedicated account and ensuring the Client requirements are met.
- To review reactive tasks received during the working day and raise on our in-house system.
- Taking incoming telephone calls to assist with Client requests and Updates.
- To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times.
- Assign work to engineers on our in-house system and Client Portals.
- Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.
- When liaising with sub-contractors – it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured.
- Booking works in with clients directly and following procedures.
- Arranging/submitting permits to work at relevant sites RAMS.
- To enter details in the "Engineers Planner" relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times.
- To check and process all of the engineer's paperwork to ensure any required remedial works are sent to the contracts manager for quotation to be raised and then submitted on relevant portals.
- This includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed.
- Uploading of work completion sheets and reports are processed and uploaded to client portals.
- To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs.
- Recording notes on both the client system (Planon / Concerto) as well as SEE Services job logic system.
- Ordering of materials and monitoring until proof of delivery are obtained.
- Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered.
Knowledge And Experience (Essential):
- The ability to plan and prioritise, resolve issues, and meet targets and deadlines.
- Good written and spoken communication skills.
- A good collaborator with the ability to demonstrate excellent customer care skills.
- Good IT skills including experience with CAFM.
- The ability to work as part of the team to get works allocated, delivered and to high standards.
Maintenance Labour Controller in Ilford employer: SEE Services
SEE Services is an exceptional employer that prioritises employee development and fosters a collaborative work culture. As a Maintenance Labour Controller, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on client satisfaction in a dynamic setting. Our commitment to excellence ensures that you will thrive in your role while enjoying a fulfilling career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Labour Controller in Ilford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Maintenance Labour Controller role. Highlight your skills in administration support and customer care, and don’t forget to show off your IT prowess!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it gives you a better chance to showcase your interest in SEE Services and the specific role.
We think you need these skills to ace Maintenance Labour Controller in Ilford
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you understand what a Maintenance Labour Controller does. Dive into the job description and highlight the key responsibilities and skills required. This will help us see that you’re genuinely interested and have done your homework!
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to showcase how your skills and experience match the specific requirements of the role. Use keywords from the job description to make it clear that you’re the perfect fit for us.
Show Off Your Communication Skills:Since good written communication is essential for this role, make sure your application is clear, concise, and free of typos. We want to see that you can communicate effectively, so take the time to proofread your documents before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at SEE Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Maintenance Labour Controller. Familiarise yourself with the tasks mentioned in the job description, like handling client enquiries and managing work orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with clients and engineers, it's crucial to showcase your communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles, especially in resolving issues or managing client expectations. This will highlight your ability to provide excellent customer care.
✨Demonstrate Your IT Proficiency
The job requires good IT skills, particularly with systems like CAFM and Excel. Be ready to discuss your experience with these tools and how you've used them to improve efficiency in past roles. If you have any specific achievements related to IT, make sure to mention them!
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think about situations where you've had to prioritise tasks or manage multiple requests under pressure. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
