At a Glance
- Tasks: Manage helpdesk queries, coordinate jobs, and communicate with clients effectively.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Full training provided, with opportunities for growth and development.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Previous helpdesk experience is a plus; strong communication and organisational skills are essential.
Key Responsibilities
- Helpdesk administration: Monitor the helpdesk email inbox throughout the day, making sure every message is read, actioned and responded to promptly.
- Job coordination: Raise new jobs on our in-house CAFM (Computer-Aided Facility Management) system, recording the correct site, fault details and priority so jobs can be allocated to engineers without delay.
- Call handling: Answer incoming calls from clients, deal with general queries, and log emergency jobs quickly and accurately so they can be attended as a priority.
- Client communication: Send quotes to clients via their portals and respond to general queries by email in a clear, professional manner.
- Client portals: Update and maintain client web portals, making sure job statuses and information are accurate and up to date.
- Timesheets: Process engineer timesheets accurately and efficiently, checking for any errors or missing information.
Skills and Experience
- Previous experience in a helpdesk or administrative role is preferred.
- Strong organisational skills and the ability to prioritise tasks effectively, especially when several urgent requests arrive at once.
- Excellent written and verbal communication skills, with a confident and friendly telephone manner.
- Experience of CAFM systems is desirable, and full training on our in-house system will be provided.
- Confident using Microsoft Office, including Outlook, Excel and Word.
- Good attention to detail and a high level of accuracy when entering data.
- A customer-focused approach, with a commitment to delivering a high-quality service
Help Desk Admin employer: SEE Services
SEE Services is an exceptional employer, offering a dynamic work environment in Chigwell where innovation and sustainability are at the forefront of facilities management. With a strong emphasis on employee development, the company fosters a culture of accountability and continuous improvement, providing ample opportunities for career growth and leadership within a supportive team. Employees benefit from a comprehensive approach to health and safety, alongside the chance to work with prestigious clients, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Admin
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like SEE Services, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Help Desk Admin at SEE Services.
We think you need these skills to ace Help Desk Admin
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at SEE Services
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
