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- Tasks: Support the contracts manager and coordinate maintenance tasks for clients efficiently.
- Company: Join SEE Services, a dynamic team focused on customer satisfaction.
- Benefits: Gain valuable experience in administration and client relations.
- Other info: Perfect opportunity for those looking to grow in a supportive environment.
- Why this job: Be the vital link between clients and engineers, making a real difference every day.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 31000 - 31000 £ per year.
SEE Services is currently seeking a Maintenance Labour Controller. The ideal candidate will provide comprehensive administration support to the contracts manager, ensuring customer and office enquiries are dealt with efficiently and effectively. To function as the initial contact with our clients, to accept their order for works and enter the order onto our works management system. The Labour controller will provide assistance to the daily workings of our contracts manager and team of engineers covering Planned and reactive Maintenance to a dedicated account and ensuring the Client requirements are met.
- To review reactive tasks received during the working day and raise on our in-house system.
- Taking incoming telephone calls to assist with Client requests and Updates.
- To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times.
- Assign work to engineers on our in-house system and Client Portals.
- Where necessary allocating specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.
- When liaising with sub-contractors, it is essential to link in and involve the Contract Manager to ensure the best sub-contractor is procured.
- Booking works in with clients directly and following procedures.
- Arranging/submitting permits to work at relevant sites RAMS.
- To enter details in the "Engineers Planner" relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times.
- To check and process all of the engineer's paperwork to ensure any required remedial works are sent to the contracts manager for quotation to be raised and then submitted on relevant portals.
- This includes the engineer timesheets to make sure they are accurate and reflective of the work allocated and the work completed.
- Uploading of work completion sheets and reports are processed and uploaded to client portals.
- To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs. Recording notes on both the client system (Planon / Concerto) as well as SEE Services job logic system.
- Ordering of materials and monitoring until proof of delivery are obtained. Liaison with head office procurement team on all orders and ensuring the correct job number is allocated to all materials ordered.
Knowledge and Experience (Essential)
- The ability to plan and prioritise, resolve issues, and meet targets and deadlines.
- Good written and spoken communication skills.
- A good collaborator with the ability to demonstrate excellent customer care skills.
- Good IT skills including experience with CAFM.
- The ability to work as part of the team to get works allocated, delivered and to high standards.
Maintenance Labour Controller in Hainault employer: SEE Services
Contact Detail:
SEE Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Labour Controller in Hainault
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your skills match what they need. Tailor your message to show how you can help them with their maintenance and administration challenges.
✨Tip Number 3
Be proactive! If you see a company you like, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! We love seeing applications come in directly from candidates who are excited about joining us. Make sure to highlight your relevant experience in maintenance and customer service when you apply.
We think you need these skills to ace Maintenance Labour Controller in Hainault
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance Labour Controller role. Highlight your experience in administration support, customer service, and any relevant IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled similar tasks or challenges in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional. We appreciate good grammar and a friendly tone!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SEE Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Maintenance Labour Controller. Familiarise yourself with the tasks mentioned in the job description, like managing client enquiries and coordinating with engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to discuss your communication style. Think of examples where you've effectively handled customer queries or collaborated with a team. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Your IT Proficiency
The job requires good IT skills, especially with systems like CAFM. Brush up on your technical knowledge and be ready to talk about any relevant software you've used. If you have experience with Excel, mention specific functions or projects where you utilised it to manage data or streamline processes.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as prioritising tasks or resolving conflicts. Think of scenarios from your past work experience where you successfully managed similar challenges. This will help you illustrate your problem-solving abilities and your capacity to meet deadlines.