Main Purpose of the role
To provide service support, installation, commissioning and pre-delivery inspections for Ishida Europe Ltd and third-party products to external customers and internal departments or regions.
Primary Responsibilities
- The installation and commissioning of all product lines.
- The repair of Ishida and OEM equipment.
- To provide training for customer and Ishida personnel where required.
- To liaise with customers and Ishida personnel to resolve ongoing issues if they arise.
- To maintain a high-level of effective communication with customers and all internal departments.
- To attend meetings as required.
- To complete service order site reports at all times and follow up where necessary.
- To work a reasonable amount of overtime including weekends to meet the business needs as required.
- To ensure maximum assistance in achieving the financial targets set for the department.
- To ensure compliance with the current UK Service Policy.
- To provide out of hours telephone technical support (as agreed).
- To adhere to customers site rules and standards at all times.
- To maintain safe systems of work, comply with relevant Health and Safety legislation and report any breaches.
- The role holder will undertake all tasks within their level of skill and ability that are commensurate with the post.
What skills are we looking for?
To be successful in this role you will have electro-mechanical fault-finding knowledge, you must be IT Literate, have excellent administration, organisation, and planning skills. Must have knowledge in critical and analytical.
You will be able to consistently complete tasks to a high standard, provide excellent customer service, have a positive and “will do” attitude, must be able to work individually or as part of a team and be willing to drive long distances.
Applications should be submitted by the close of 4 October 2026
Are you interested in this opportunity?
If you would like an informal conversation about the role before applying, please contact Simon Cuthbertson, discuss with your manager and then apply using the link in the email
Service Engineer - UK employer: See Ishidas current vacancies
As an Aftersales Support Engineer - Team Leader Snacks, you will thrive in a dynamic work environment that prioritises exceptional customer service and employee development. Our company fosters a collaborative culture where your leadership skills will be nurtured, and you will have access to continuous training opportunities to enhance your technical expertise. Located in a vibrant area, we offer a supportive atmosphere that values flexibility and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
See Ishidas current vacancies Recruitment Team
